Aquarium specialty avoid.

[shred5]

I bought a Blue Life Aquarium Background from them off eBay..
I bought it off ebay and not their website because I only needed one thing at the time and ebay is more convenient.

Any how it came destroyed by USPS. I contacted them and they asked me to send pictures so I did.. They agreed it was destroyed and they ask me if I wanted a refund or a replacement and I asked for a replacement. Well it never came so I tried to contact them through their website and and ebay with no replies. Finally I got sick of it and open a ticket with eBay and then they finally respond they want me to ship it back. I have no problem shipping it back but they should have said so right away. Here is the real kicker they told me to hold on to it for 4 to 5 business days in case USPS wanted it back.. Lucky I kept it because my girlfriend asked several times if she should throw it away now. Wow I am happy I kept it.

Now they did ship the item promptly originally and it really aint their fault USPS destroyed it but it is their shipper and their packaging and they should steped up to the plate and honer their agreement. I almost feel like me shipping it back is a delay tactic with all that has gone on. This will comedown too: hey we never received it back or yea we sent it out.

Looking at their eBay feed back all the negatives are from those who had issues contacting them once something was wrong.

 

[shred5]

I have had a couple of email transactions with them through eBay now and they said they are sending out a replacement.. I am shipping the other one back.. Lets hope they do right and actually send it out..

I dont normally have to post stuff like this so things have had to be pretty bad. Only other time I did was when a coral vendor was putting WYSIWYG on corals that were not. They were not even on the same plugs as the pictures when I go them. Plus after I emailed them about it they kept doing it for months recycling the pics as WYSIWYG. Anyway that has nothing to do with this and was a long time ago.

 

[shred5]

Anyway they finally sent me another and it came open because they didn't use enough tape and damaged again.. The box was mangled. It is not as damaged and I may be able to use it but I doubt it.. If any one ever used this stuff even a Small crease will show up and make it hard to smooth out.

I am just going to order some from DR foster and Smith, I have bought this stuff from them before with no issues. I am just going to consider me out 35.00 dollars.

I wont order from them again...