Aqueon Optibright Remote Issue

I am having the same problem the remote lights up when I hit the buttons like it should but no reaction from the light itself
I would also love an answer to this question
I have scoured the internet with no results
 
Had the same problem unplug the small circular plug instead of the one in the wall after that mine started working
 
Hi guys.

I have the same problem and here is what Aqueon answered me. It doesn't make any sense for me. Also it didn't work for me either, but you guys can try it out.
 

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