BRS Negative Feedback

[*unique*]

What happened to these guys??

Customer service is horrendous

Trying to do a return with them is dang near impossible

They don’t seem to care anymore about that friendly aspect of they’re business they were trying to show

Just sound like a bunch of careless , clowns in the “office” when they answer your call to “help”.

It’s sad a company I care about so much can turn like this

 

[Reefing102]

Perhaps tagging them may get a satisfactory response where the issue can be resolved either publicly or by pm

@Bulk Reef Supply

 

[Shaqs_Jumper]

What happened to these guys??

Customer service is horrendous

Trying to do a return with them is dang near impossible

They don’t seem to care anymore about that friendly aspect of they’re business they were trying to show

Just sound like a bunch of careless , clowns in the “office” when they answer your call to “help”.

It’s sad a company I care about so much can turn like this

Email seems to work better for me, just takes a bit longer

 

[SliceGolfer]

Or using the vendor feedback forum

 

[Bulk Reef Supply Verified Sponsor]

Sorry to hear about your recent experience with our support team. I know they've been very busy, I'm sorry that this hasn't been a smooth process like normal in trying to set this up. I'll be sending you a PM here to get some information that will allow me to better assist so that personal information isn't disclosed publicly.

 

[Bulk Reef Supply Verified Sponsor]

What happened to these guys??

Customer service is horrendous

Trying to do a return with them is dang near impossible

They don’t seem to care anymore about that friendly aspect of they’re business they were trying to show

Just sound like a bunch of careless , clowns in the “office” when they answer your call to “help”.

It’s sad a company I care about so much can turn like this

We sent you a PM here to get some more information several days ago and still have not heard back. Were you able to get this issue resolved? If not please let me know so I can help you out!