Faulty e-mail alarm

[Luc Vogels]

Dear Apex users,

I experience an issue with my Apex system and want to verify if it has to do with the configuration I programmed.

Ever since I enabled the e-mail alarm I receive an alarm on hourly basis.
But the alarm itself does not seem to be correct.

I configured the low end PH alarm at 7.23.
The value of the PH drifts between 7.56 and 7.7 during the day, but the alarm is still triggered.
But you can see that the alarm is triggered even though the value is above the threshold.

Did anyone experience this too, and how did he solve it?
I can simply disable the alarm... but that is non preferred (because I want to be alarmed when the value drops below 7.23).

The apex is up to date and the probes are calibrated correctly.

 

[Dr. Reef Verified Sponsor]

Can you take a snap of the actual email page and show the statements there?
Also try deleting the statement and save and reboot then once back online try writing the statement again and save then reboot.

 

[Luc Vogels]

This is the actual message from mail.

Date: 2017-08-09 06:48:47 +0200
Status: ON
Statement: If pH < 7.23 Then ON (7.56)

I have the impression it is the alarm that is faulty (because I an also see it in the normal alarm overview) and not the e-mail link to it.


I will try to remove and reset it. Thanks for the help

 

[Dr. Reef Verified Sponsor]

I meant the outlet page of the email where you actually write the statement.
Try erasing then reboot. Then try placing the statement again and see.