Well, a couple of reasons. I've found that tester to be very accurate. I've compared it to several other test kits and they all pretty much matched up. So I'm guessing the tester is working properly.
This brings me to the second reason I asked: Are you adding the correct amount of reagent? I'm not trying to be insulting, but I've seen people not add the correct amount. Make sure you have the tip on the syringe on tight and draw the reagent all the way up until the black plunger is at the 1ml mark (last black line on the syringe). There will be a big air gap between the end of the plunger and the reagent. Just throwing this out there in case it's a user error that's causing this.