I finally got mine! It was a long wait, seemed like forever.
Opening the box I was pleased to see that it comes in a tin. Makes it seem like they really care about their product lol. But everything was there and I liked that it came with spare parts (the manual says they are for switching out either side if you want to change the flow for some reason).
I have a 300 gallon Deep Dimension tank (6'x3'x27"high) and the one thing I was worried about was if it would move the entire three foot length, and it does. I even have the pump slight more towards the back (on one side) and the plate corals still show ample movement at the very front of the tank.
I purchased two of these and while one probably really would move sufficient water for my tank, I'm glad I went with two. I'm working on setting them in alternating gyres, reverse of each other. When one is pumping in normal mode, the other is pumping in reverse, which I hope reinforces the gyre. I like this idea because it means I don't have to blast the pumps in regular mode at full power. While I think the pump can handle full power, I don't want to worry about corals being blasted by the laser stream of water.
I have ran into the issue when one of my pumps tries to reverse, it stops completely and the light blinks red. I read on a post that until they are broken in, they should be run over 40% speed until bacteria helps with making things work better. The one problem though is that after reading that, I bumped up reverse mode to 60% and I still get the blinking red light when it tries to reverse.
On a side note, since the one pump isn't working right (it doesn't wait the whole 5 minutes when its blinking red. Blinks red for a minute or two and then reboots) I saw when both pumps were pumping in normal mode and it created to mini gyres in my tank right in the middle. I thought that was kind of cool.
I will keep checking on the blinking light thing but if its not fixed by the end of today, I'll contact support.
Even with that problem, I love these pumps! Way better than vortech imo. The only thing I wish for now was a way to control them through my apex. But I can fully say, if you are going to go with an expensive pump, either this or a vortech, go with the riptide.