Mobius App - Connection Timeout

[David_CO]

it took me about 50 tries to get in today to setup a new versa

 

[cpoynter]

I’m unable to log in tonight as well.

 

[AFHokie]

I have an iPhone and it was running 15.5 version, see if you guys running iPhones can instal 15.6 iPhone system. I just updated my phone and now my mobious logs in.

I did this before bed and this morning it went right in. Can’t say if it was the update or just time passing but it’s working for me now.

 

[john90009]

Go into phone settings and see if your phone is currently running the most up to date ios. Apple was on 15.5 and has an update for 15.6. I updated and it goes right in every single time. Second time posting this

 

[Jbell370]

It’s just a pile of junk! Wifi has nothing to do with it period, why people go down this road is beyond me. The entire process of removing app add app, restart phone, update phone is all nonsense. Bluetooth is not designed this way, I don’t have to remove add and restart my phone to connect to my truck, it just always connects. They need competent programmers or just get off this app structure. Very disappointing with the amount of their equipment I own, for the cost, I expect it too work.

It reminds me of the 3 R’s from my time with Apple support; Restart Restore Replace

 

[Steve2020]

Was able to log in this morning at 6:40 CST. Closed app and tried again at 6:42 CST and it will not open again so it is not fixed yet.

 

[gt4profession]

iPhone users turn the phone off and back on …worked here.
Unless they finally fixed their problem.

It’s just a pile of junk! Wifi has nothing to do with it period, why people go down this road is beyond me. The entire process of removing app add app, restart phone, update phone is all nonsense. Bluetooth is not designed this way, I don’t have to remove add and restart my phone to connect to my truck, it just always connects. They need competent programmers or just get off this app structure. Very disappointing with the amount of their equipment I own, for the cost, I expect it too work.

It reminds me of the 3 R’s from my time with Apple support; Restart Restore Replace

You are 100% correct, I should not have to restart my phone, remove and reinstall an app just to work my equipment. I can’t believe I just purchased lights and I was not even able to set them up yesterday or as of now today. We pay way too much for this company to just screw us over when they want. Why has no official notice been posted?

 

[AKL1950]

Is everyone who is having problems running Apple phones? I’ve had a lot of other sites not associated with this issue put up notices that if you have Apple you may have problems with their site as well.

 

[gt4profession]

Is everyone who is having problems running Apple phones? I’ve had a lot of other sites not associated with this issue put up notices that if you have Apple you may have problems with their site as well.

I have an android tablet that I tried to sign in as well and kept timing out.

 

[Steve2020]

Is everyone who is having problems running Apple phones? I’ve had a lot of other sites not associated with this issue put up notices that if you have Apple you may have problems with their site as well.

Android.

 

[AKL1950]

I started a thread about this on their R2R link and they haven’t responded to it either. Very strange.

 

[Patientman]

Android here too.

 

[Patientman]

I started a thread about this on their R2R link and they haven’t responded to it either. Very strange.

Some kind of communication … sharing WHATEVER information they may have would be nice !

 

[oak600]

For me, I tried restarting the app, restarting my phone, updating iOS, reinstalling the app, and other things and nothing fixed it.

I was finally able to connect to the servers about 4am Eastern time to adjust the light schedule, but others have not been so lucky.

 

[Betex]

Was just finally able to get on unsure if its fully fixed or just got lucky

 

[Mountain Reefer]

I am so glad I saw this thread. I have been pulling my hair out for a week with this same issue.

Just tried again, and still not able to sign on.

 

[monkiboy]

Was able to login this morning and thought that issue was fixed but regrettably not and have not been able to log in again after ten more times.

 

[Mattiejay6]

Because WiFi is built in and in beta. It will be released at a later date

lets be honest.. Mobius has been around long enough now to see new model generations.. this should not be an issue.

 

[Mattiejay6]

I started a thread about this on their R2R link and they haven’t responded to it either. Very strange.

they have been very MIA for awhile now

 

[Singspot]

Uninstall and reinstall the app

Did not help.

Neither updatikg app not Uninstall/ reinstall worked.