Please help asap!!

jessezm · Dec 7, 2019

Please help asap!!
Guys and gals I need some help! It's saturday and I can't get Neptune on the phone! My 350g system is running on Apex. Something has gone terribly wrong and I can't figure it out. Apex was losing connection a bunch this past week. it is hardwired to my router, and my internet is fine.

This morning I reset the apex with the little hole in the unit, and when it came back up, nothing would turn on. now on fusion, it says everything is connected and the status of all the modules is ok, but every single outlet, whether virtual or not, is set to off. IF I override an outlet to on, nothing happens, it switches after a little bit to OFF rather than going back to auto.

I really need help like NOW if anyone is willing to help out and knows what's going on. THANKS

Please feel free to call:
404-606-0181

Jesse in Atlanta

Peace River · Dec 7, 2019

Let's see if we can get some help with your question...

#APEX #ControlFreaks #apexusers #reefsquad

SPR1968 · Dec 7, 2019

@SuncrestReef @rkpetersen

Any ideas guys ?

edit

new thread here

Please help asap!! - Apex issue

Cross posted in Controller forum... Please help asap!! Guys and gals I need some help! It's saturday and I can't get Neptune on the phone! My 350g system is running on Apex. Something has gone terribly wrong and I can't figure it out. Apex was losing connection a bunch this past week. it is...

www.reef2reef.com

dbl · Dec 7, 2019

You're not going to like this answer, but when this nearly same thing happened to me, it turned out the Apex brain had fried. I sent it to Neptune and they were able to repair it.

I ended up just using power strips in the interim to keep everything up and running.

Hopefully someone else has better news or is of more help.

jessezm · Dec 7, 2019

THanks, that's what I'm afraid of :-(

Dine · Dec 7, 2019

dbl said:
You're not going to like this answer, but when this nearly same thing happened to me, it turned out the Apex brain had fried. I sent it to Neptune and they were able to repair it.

I ended up just using power strips in the interim to keep everything up and running.

Hopefully someone else has better news or is of more help.

This is my gut feeling but attempt the hard reset like I mentioned in the other thread first.

redfishbluefish · Dec 7, 2019

I also believe @DarthSimon knows a thing or two about Apex.

jessezm · Dec 7, 2019

Okay I'm going the hard reset route I guess...

SuncrestReef · Dec 7, 2019

SPR1968 said:
@SuncrestReef @rkpetersen

Any ideas guys ?

edit

new thread here

Please help asap!! - Apex issue

Cross posted in Controller forum... Please help asap!! Guys and gals I need some help! It's saturday and I can't get Neptune on the phone! My 350g system is running on Apex. Something has gone terribly wrong and I can't figure it out. Apex was losing connection a bunch this past week. it is...

www.reef2reef.com

It sounds like a hardware issue.

My only other thought is to try the local console just to rule out a Fusion communication problem. What happens if you try turning on an output from http://apex.local?