Reefpro
Well-Known Member
just wanted to share my recent experience with Reeflo. I am putting together a new system and decided to pull two of my old pumps out of a container and see what shape they were in. One was a sequence dary/snapper and the other was a Reeflo dart/snapper. I could tell both pumps seals were wasted by the salt creep on the shafts. I pulled the volutes off and my guess was right. I spun both pull by hand and could barely get the sequence to turn, I spun the Reeflo and it turned smoothly but I could hear the bearings growling. I tried everything I could yo get the sequence apart and the metal was fused together from the salt I believe. I managed to get the Reeflo apart and knew the pump would require new seals and bearings.
I contacted Chris at Reeflo customer service and told him what I needed. He instantly sent over a Paypal,invoice for the seals and bearings. All for under $50,
I began to remember something about all their pumps having a 3-5 year warranty depending on which one you ordered. I emailed Chris back and asked if he had anyway of checking if it was still under warranty. Chris requested the serial number off the VoLute and responded promptly advising it was in fact under warranty. Chris sent out a new set of bearings and seals no questioned asked. Did not even ask to see pictures or request the old ones back.
Reeflo is built on customer service and has integrity that most other companies do not. Thank you Chris, thank you Reeflo and for these reasons I will always purchase Reeflo pumps. Buy with confidenence!
I contacted Chris at Reeflo customer service and told him what I needed. He instantly sent over a Paypal,invoice for the seals and bearings. All for under $50,
I began to remember something about all their pumps having a 3-5 year warranty depending on which one you ordered. I emailed Chris back and asked if he had anyway of checking if it was still under warranty. Chris requested the serial number off the VoLute and responded promptly advising it was in fact under warranty. Chris sent out a new set of bearings and seals no questioned asked. Did not even ask to see pictures or request the old ones back.
Reeflo is built on customer service and has integrity that most other companies do not. Thank you Chris, thank you Reeflo and for these reasons I will always purchase Reeflo pumps. Buy with confidenence!
