Hello everyone. I just wanted to drop by and express a few concerns. As you know, Joker295 contacted me about a replacement pack and requested to take the place of bct15 as the grower. He received the replacement frags via Fedex on 3/01, complimenting the shipping methods on this thread as well as directly to me via pm. What some of you may or may not know is that Joker295 contacted on Monday, 3/05, claiming that only two frags had opened and two of the closed frags had melted. He claimed that the heatpack was not warm and the bags were cold when the package was received. I asked him if he was able to photograph a digital thermometer reading and he denied having one. This would have been valuable information, because a "cold" bag could mean anything essentially cooler than room temp, and the difference between 70 degrees and 55 degrees could prove fatal for coral. He also mentioned performing an iodine dip on the incoming frags. It is possible that the heatpack failed, but it was warm when I sent it. And why the 4 days before of informing me of this? I am not trying to imply that Joker295 is dishonest, I am sure that some of you know him personally and he's probably a really nice guy. After much consideration, I decided that I want to do what's right for the group and all the other parties involved who have no control over this situation. That's why I am willing to replace the melted zoas at no additional charge, but I will no longer be dealing with Joker295. Please elect someone who is detail-oriented and willing to cooperate with the following demands: 1) sending clear photographs within 2 hours of arrival and clearly communicate any problems with shipping, 2) use of the non-iodine dipping solution that I will send along with the replacements. The replacement frags will be generous and healed for at least two weeks. Unfortunately, there are no more soprano morphs in my possession, so for that particular frag I am willing to provide a full refund or substitute something else from my extensive collection.
Thank you for you patience and understanding in this situation.
~Travis