Warning avoid saltwaterfish.com, my order arrived yesterday with several dead fish. I purchased 5 fish total and each fish arrived in a small bag with less then 3 inches of water in each bag Each bag was laying horizontal as a result the fish where sandwiched between the plastic with no room to swim. Three of the five fish where dead. The dead fish included a foxface, neon gobby and a warpaint green gobby. I spent two hour acclimating the remaining fish and saved the two I then went online and began the guarantee process. I was able to upload the photos of the foxface quickly but did not get the neon gobby or warpaint gobby uploaded in the 5 hour window. I think I missed the window by several minutes. No ware on their web page does it say you must upload photos within 5 hours until you start the upload process. As a result saltwaterfish.com will not refund my money and will only offer store credit on a future fish purchase which I wont use because they have no idea how to safely ship fish. They will not allow me to buy anything else with the credit.
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Warning avoid saltwaterfish.com
- Thread starter RDFISH
- Start date
- Tagged users None
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
I did notify them within the 5 hour period but didn't post my last 2 photos until about 10 minutes to late. I was trying to safe the remaining fish in the order. Check out the photo, I don't think shipping a fish in 1 inch of water is proper. They were trying to save on shipping cost. They shipped 5 fish and the total shipping weight was less 5 pounds. 1 gal of slat water is 8.6 pounds alone. Look at the photo now imagine that bag laying on its side. The fox face in that photo was stuck to the plastic and dried out.
Sorry members but the guidelines are listed below for Vendor Feed Back.
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Outside comments are NOT permitted. The reason for this is to allow the vendor and member work through the negative experience. The staff will remove posts by other parties not pertaining to the transaction.
Dealer/Vendor and Customer Disputes:This forum is not intended to be a mechanism for people to vent frustrations about vendors or sales from private parties. Please settle your differences with the seller, manufacturer and dealer through the long-established legal or arbitration systems or the Better Business Bureau but not through our community. Posting of emails or private messages are prohibited. This user agreement is subject to change to fit the communities best interest.
https://www.reef2reef.com/threads/please-read-before-posting-feedback-forum-guidelines.172327/
Negative Feedback Threads:
Outside comments are NOT permitted. The reason for this is to allow the vendor and member work through the negative experience. The staff will remove posts by other parties not pertaining to the transaction.
Dealer/Vendor and Customer Disputes:This forum is not intended to be a mechanism for people to vent frustrations about vendors or sales from private parties. Please settle your differences with the seller, manufacturer and dealer through the long-established legal or arbitration systems or the Better Business Bureau but not through our community. Posting of emails or private messages are prohibited. This user agreement is subject to change to fit the communities best interest.
https://www.reef2reef.com/threads/please-read-before-posting-feedback-forum-guidelines.172327/
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
