I just went to test my alkalinity with the new tester.... Let's just say my LFS I purchased it from just got a nastygram message from me about how ashamed they should be for selling a known broken tester with an "all sales final" policy and without allowing me to test it.
I was told it was traded in by their Saltwater manager. So either A: he broke it and knowingly traded it in broken, or B: I was lied to to make me feel better about purchasing it untested because it came from a reputable person... Either way it's highly inappropriate and I let them know. Then I emailed the situation to Hanna. We'll see what everyone says but most likely I'm out $20 and my wife will probably end up punching someone next time we go there. That might be kind of fun to watch, right?
Someone pried it open. I don't think it was ever used.