Mr. Fishy Fish
Active Member
- Joined
- Sep 6, 2020
- Messages
- 338
- Reaction score
- 507
- Location
- Canada
- What state or country do you live in
- Canada
Hey all,
First off, let me begin by explaining what I went through to get this fixture. I live in Canada and I couldn't order the fixture directly from Aquatic Life, so I had to ask a third party store that deals with equipment to place a special order to get it for me. Long story short, I eventually got the fixture inside its original aquatic life packaging and began putting it together today. As I got to step four in the instructions, I placed the mounting bracket into the center then noticed I couldn't slide the mounting bracket into the position I wanted. Upon further inspection, I noticed that there was a dent in the T5 part of the fixture as shown in Figure 1. In Figure 2, you can see that the slot is collapsing inwards hindering it from moving. The issue is as I go down the line it collapses further and it obstructs the bracket from going into about one foot of space. That's not all, to my surprised I had the same issue on the other side as well. So now I'm limited to where I can mount the LED's. This is less than ideal because now I can't put them one foot apart. I can only put them where the obstructions allow me to. As is I have no way to disperse them across the fixture because of the damage. Now, how did this happen? I don't know how to be honest; I was extremely gentle when I unboxed it as I am with all my equipment. If I were to assume, then this damage either occurred while it was being manufactured or during shipment. However, I must add the way they packaged this thing almost guarantees that any rough handling will cause damage. There was no styrofoam in the box, the only thing that they used for protection is cardboard. So I'm pretty sure this happened during shipping.
Before anyone says I could easily fix this by prying the slot open, I already plan to. The cost of me sending it back to America is not worth it for me or the third party I bought it from. I'm going to cut my losses and pry it open even though doing this will damage the paint. I hope others understand I paid for a brand new product, not a defective one. We should all expect something we buy brand new to not have these sorts of issues. We should also expect the manufacturer to have packaged the box with some protection as they should always expect rough handling while something is being shipped. Instead, they choose the most cost-effective method.
As a reference for how they package it, look at the following unboxing video. It shows what I mean about the packaging not having any real protection. They just stack everything on top of each other with a little cardboard in between.
Figure 1
Figure 2
First off, let me begin by explaining what I went through to get this fixture. I live in Canada and I couldn't order the fixture directly from Aquatic Life, so I had to ask a third party store that deals with equipment to place a special order to get it for me. Long story short, I eventually got the fixture inside its original aquatic life packaging and began putting it together today. As I got to step four in the instructions, I placed the mounting bracket into the center then noticed I couldn't slide the mounting bracket into the position I wanted. Upon further inspection, I noticed that there was a dent in the T5 part of the fixture as shown in Figure 1. In Figure 2, you can see that the slot is collapsing inwards hindering it from moving. The issue is as I go down the line it collapses further and it obstructs the bracket from going into about one foot of space. That's not all, to my surprised I had the same issue on the other side as well. So now I'm limited to where I can mount the LED's. This is less than ideal because now I can't put them one foot apart. I can only put them where the obstructions allow me to. As is I have no way to disperse them across the fixture because of the damage. Now, how did this happen? I don't know how to be honest; I was extremely gentle when I unboxed it as I am with all my equipment. If I were to assume, then this damage either occurred while it was being manufactured or during shipment. However, I must add the way they packaged this thing almost guarantees that any rough handling will cause damage. There was no styrofoam in the box, the only thing that they used for protection is cardboard. So I'm pretty sure this happened during shipping.
Before anyone says I could easily fix this by prying the slot open, I already plan to. The cost of me sending it back to America is not worth it for me or the third party I bought it from. I'm going to cut my losses and pry it open even though doing this will damage the paint. I hope others understand I paid for a brand new product, not a defective one. We should all expect something we buy brand new to not have these sorts of issues. We should also expect the manufacturer to have packaged the box with some protection as they should always expect rough handling while something is being shipped. Instead, they choose the most cost-effective method.
As a reference for how they package it, look at the following unboxing video. It shows what I mean about the packaging not having any real protection. They just stack everything on top of each other with a little cardboard in between.
Figure 1
Figure 2
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