AI Hydra 52 problem?

themcnertney · May 26, 2016

I am on vacation and was checking out my tank via my camera. Noticed what appears to be a couple leds that aren't working. The pic was taking when the moon lights are on (aka 1% Royal blue). Lights were purchased end of January.

Tahoe61 · May 26, 2016

Hey you,

So the puck to the right in the image looks like it is not working properly?

Doubt it's the angle of the image as all other pucks appear illuminated.

At least this malfunction should have little affect on the tank over all. AquaIllumination should make it right when you get back.

Do you have the controller?

G8trBait16 · May 26, 2016

If you have registered your lights when you got them for the warranty. Call AI, they will have you send them the light/lights and they will fix them and send it back to you. I bought mine in January also and had a puck not working as well in March. I called them, shipped mine to them and they immediately sent me a brand new light.

themcnertney · May 26, 2016

Tahoe61 said:
Hey you,

Hi. Btw I'm in your neck of the woods or should I say desert. I'm visiting my parents in fountain hills. Today we're heading to Jerome and Grand Canyon tomorrow.

Appears one maybe two pucks aren't working properly. I did register the lights with AI. Suppose I'll be making a phone call to them when I get back home.

themcnertney · May 26, 2016

FYI these are HD's.

It's odd though. I just did a software update via my phone and had noticed it afterwards.

Tahoe61 · May 26, 2016

Dan McNertney said:
Hi. Btw I'm in your neck of the woods or should I say desert. I'm visiting my parents in fountain hills. Today we're heading to Jerome and Grand Canyon tomorrow.

Appears one maybe two pucks aren't working properly. I did register the lights with AI. Suppose I'll be making a phone call to them when I get back home.

You'll love it, AZ is a dynamic state. Shhhh do not tell anyone it's not just sand dunes and skeletons.