AI HYDRA EXCLAMATION POINT

[ReeferDad93]

I have done hard resets, moved position of the lights, reset my router and I still get the same thing. My child light has a dreaded exclamation point. My next idea is to purchase a wifi booster to see if that will work. Anyone ever experience this?

 

[paulgriffin971]

Never had that issue with an AI light unless the firmware was out of date or the router was blocking it.

In the AI app, select the master AI light, then go to "settings", and make sure the firmware is current. Then do the same thing on the child light. Oh--and make sure bluetooth on your phone/iPad/computer is turned on.

Might also want to check the MAC address for the lights and compare those to the device list connected to your router. Sometimes the router is set to prevent connection for a particular MAC address.

You can also log directly into the light by opening a browser on a windows computer and typing:

http://hydra

64-_____________.local/index.html

Change the "red" number above to your light model (ie: Hydra-32, 52, or 64) , and replace the underlined area in the address to your lights' serial number. Then just check the firmware version and settings in the browser.

 

[TheDragonsReef]

Whenever one doesnt connect for me i unpair it from the tank in the app, do a hard reset then re add it. If that doesnt work contact AI customer support. They have great customer service and will help get it taken care of

 

[ReeferDad93]

Never had that issue with an AI light unless the firmware was out of date or the router was blocking it.

In the AI app, select the master AI light, then go to "settings", and make sure the firmware is current. Then do the same thing on the child light. Oh--and make sure bluetooth on your phone/iPad/computer is turned on.

Might also want to check the MAC address for the lights and compare those to the device list connected to your router. Sometimes the router is set to prevent connection for a particular MAC address.

You can also log directly into the light by opening a browser on a windows computer and typing:

http://hydra

64-_____________.local/index.html

Change the "red" number above to your light model (ie: Hydra-32, 52, or 64) , and replace the underlined area in the address to your lights' serial number. Then just check the firmware version and settings in the browser.

Thanks! It really only seems to be every once in a while this will happen but enough where it is annoying. I will definitely make sure everything is up to date. I ordered a WIFI booster because the app does show low signal. If that doesn’t work I will contact AI directly although not sure how much help they will be able to give as k bought these second hand at my LFS.