Phresh Fish
New Member
Hey all! I didn't want to create another thread but I couldn't find anyone having this specific issue.
I own two AI Nero 5's. I've not used them for around 18 months and had been sitting in my garage. I just set up my new aquarium and put these on and unfortunately neither seem to be working. Oddly enough they're both doing exactly the same thing.
Essentially they'll turn on, connect to the app perfectly fine, the controller reacts properly, everything appears fine, but they just don't spin.
I've opened them up, there's nothing blocking them, they seem to spin fairly freely when manually trying to spin them. When they turn on they spin for about .5 seconds and then that's it. I can select the "Pump Off" option in the app and then hit "Pump On" and they'll again spin for half a second and won't go any further. The controller maintains it's green light so there's nothing on the controller suggesting there are any issues.
I've done a regular reset, a soft reset and a hard reset and nothing seems to work.
I am using aftermarket power adapters on the pumps but they are the right power adapters for the pumps. I can't find the originals anywhere, unfortunately. I can't imagine this would be an issue as they still turn on and operate all properly (with the exception of the obvious non-spinning!) I was hoping to find a solution and if not, could someone please send me a photo of the power adapter they have for their nero?
I own two AI Nero 5's. I've not used them for around 18 months and had been sitting in my garage. I just set up my new aquarium and put these on and unfortunately neither seem to be working. Oddly enough they're both doing exactly the same thing.
Essentially they'll turn on, connect to the app perfectly fine, the controller reacts properly, everything appears fine, but they just don't spin.
I've opened them up, there's nothing blocking them, they seem to spin fairly freely when manually trying to spin them. When they turn on they spin for about .5 seconds and then that's it. I can select the "Pump Off" option in the app and then hit "Pump On" and they'll again spin for half a second and won't go any further. The controller maintains it's green light so there's nothing on the controller suggesting there are any issues.
I've done a regular reset, a soft reset and a hard reset and nothing seems to work.
I am using aftermarket power adapters on the pumps but they are the right power adapters for the pumps. I can't find the originals anywhere, unfortunately. I can't imagine this would be an issue as they still turn on and operate all properly (with the exception of the obvious non-spinning!) I was hoping to find a solution and if not, could someone please send me a photo of the power adapter they have for their nero?
