AI Prime HD help!!!!

cwb_reeftank · Jun 13, 2020

Hello I just got my AI Prime HD today and I have been trying to set it up and I have it connected to the myAI app but it won't let me add it to myAI account online. I've typed in the serial number and everything. Also there is a preset that I would like to try but I don't know how to get it on my Iphone. Please help!

yeldarbj · Jun 13, 2020

I assume you purchased the Prime HD used. If so, the serial number is probably already assigned to the previous user. You have to send AI an email with the serial number so they can reset it on their side. Then, you will be able to assign it to your account. I'm not sure about running the preset from the Iphone app.

cwb_reeftank · Jun 13, 2020

I actually got it new and I just now got the preset stuff figured out and I took it from wwc.

blindlo076 · Jun 27, 2020

cwb_reeftank said:
I actually got it new and I just now got the preset stuff figured out and I took it from wwc.

I’m having the same issue can I please get some help I just bought it yesterday

Easy Reefing · Jun 28, 2020

What preset are you trying to get?

blindlo076 · Jun 28, 2020

Easy Reefing said:
What preset are you trying to get?

I was trying for what is it samxy and the what I think of the 50gal I want to try both

Easy Reefing · Jun 28, 2020

blindlo076 said:
I was trying for what is it samxy and the what I think of the 50gal I want to try both

If your trying to get the saxby preset, just google “ ai signature series” and scroll to David saxby . Should be a button that says “download preset” and it will go straight to your my ai app.

blindlo076 · Jun 28, 2020

Easy Reefing said:
If your trying to get the saxby preset, just google “ ai signature series” and scroll to David saxby . Should be a button that says “download preset” and it will go straight to your my ai app.

I’ve done that and it does not download to my app it does however download the script to my iPhone

Cell · Jun 28, 2020

New AI prime does not have wifi and you cannot connect from your computer. App in your phone only. Sorry to bear the bad news.

blindlo076 · Jun 28, 2020

Cell said:
New AI prime does not have wifi and you cannot connect from your computer. App in your phone only. Sorry to bear the bad news.

I’ve only been trying the app in my phone but is not working like I said it puts the script in my downloads but is not transferring to my app

Easy Reefing · Jun 28, 2020

blindlo076 said:
I’ve only been trying the app in my phone but is not working like I said it puts the script in my downloads but is not transferring to my app

Are you looking in the lighting section? Hit the star shape and select the preset . Should work