AI Prime not connecting

Salt Creep · May 16, 2018

I added four AI Primes to my T5/LED hybrid yesterday and spent about 6 hours trying to get them to work. Two of them always connect, but one connects about half the time, another doesn't connect at all. The part it gets stuck at is when updating the firmware. The light is detected, but can never complete the installation. I am trying to make one parent with three children.

Has anyone come across this before when setting them up? Is there a workaround to get it to work? I feel like I have tried everything including trying to just connect that light as a solo light, using it as a parent, and using it as a child. Nothing is working. I have done multiple factory and network resets with no luck. The light will go on, but I cannot control it with the other three.

Another question... to get rolling cloud cover without the lightning do I need to get a director?

Reefing Madness · May 17, 2018

Salt Creep · May 17, 2018

Reefing Madness said:

Thanks for that

A little update. I was able to finally get past the firmware update. It took a few hours of trying. Now the same light is saying it is a child, but on the devices screen it has a red exclamation point where it says child. I set it to the schedule I have on my other AI prime over my biocube and 3 of the 4 lights followed the schedule, the other light (same one that wouldn't update) stayed on for 2 hours after lights out when I finally just cut the power and went to bed. It seems to be severely lagging on following the schedule, if at all. I can't be having this when I have livestock in the tank.

sevitz5 · May 18, 2018

Try disconnecting and starting over. Worked for me

Salt Creep · May 18, 2018

sevitz5 said:
Try disconnecting and starting over. Worked for me

I tried that multiple times... at least 30-40 and I'm not exaggerating. I contacted AI and they are sending me 2 lights to replace the 2 that aren't working. Hopefully these correct the issue.

Duffer · May 19, 2018

Sorry I posted this after you just posted

The exclamation point is telling you your wireless connection is not working..happens to be a number of times which basically is telling you there is not a strong signal from your router. I love these lights but there are very temperamental. If you keep having issues call them up they do have great customer service