Al Hydra 26's -RS E170 AIO Tank

[Susan Edwards]

I can't get the app to let me in to tweak the lighting. I get 2 issues

I see the main page and get a connection time out-check your wireless connection
or
It is trying to find the light, get the message it can't and to go to settings.

I've even tried to put in the ip address and nothing.

A couple days ago, it opened on line for me. Now I can't get it to do it.

Tried to reinstall. Doesn't show the red sea connection.

I'm going to be adding a rainbow bubble tip and need to adjust lighting. Any suggestions? I don't want to delete as my fuge light is also a prime and it works fine

 

[TangerineSpeedo]

You are using the AI app or the mobius app?
The app sees your Prime fuge but not anything else? Or are you saying your Prime is working but the app does not see it?
When you say RedSea connection you mean your RedSea 170 in the AI or Mobius app?
When you say tried to reinstall, did you delete the program and reinstalled it?
What platform are you using, IOS or Android?

 

[Susan Edwards]

I am using the myAI app.

I have 2 tanks. Both are listed. My fuge is blue tooth. My 45g is wi-fi. If I click the 45, it says connection timeout. Doesn't matter if I am next to the tank or next to where the router is.

If I try to "add" a previously connected device it doesn't find it. I did try to connect using the address . NOt sure if that screwed the app up

Connection in the myAI app

android

Can I use the mobius app for an AI product?

 

[TangerineSpeedo]

I am using the myAI app.

I have 2 tanks. Both are listed. My fuge is blue tooth. My 45g is wi-fi. If I click the 45, it says connection timeout. Doesn't matter if I am next to the tank or next to where the router is.

If I try to "add" a previously connected device it doesn't find it. I did try to connect using the address . NOt sure if that screwed the app up

Connection in the myAI app

android

Can I use the mobius app for an AI product?

Only if it is a HD and you have to call them or email them to do it (eco-tech)
I am trying to remember, I have two 26HD running on my 40 cube through the AI app WiFi I had issues also because it is not clear.
Try this. when you first open the app click the + sign -> AI-Fi if your devices do not show up and only see "other" click that. it will ask you for your device serial # add that then re-add that to the 45g listing.

 

[Susan Edwards]

I think it is an HD. At least the manual says so online but the tank is also prob. a 2014 or 2015

Okay, so I click the + sign.
If I choose add previous connected device, it finds nothing
Or it also says
add device. go to you wifi settings etc.

no other choice

I go there. I'm connected to the wifi I choose- I scroll to find the red sea wifi but it isn't showing up.

The light on the light is green

 

[TangerineSpeedo]

I'm sorry that's all I got. I do remember it was a pain to do, and I had to use the interwebs for some leads. Also I do remember it would not find the light (green) but then the next morning it was flashing its blue/red. but my lights were in storage for a bit.
Just had a thought, maybe th battery in your Wifi chip died, its one of those hearing aid batteries.

 

[Susan Edwards]

I'm sorry that's all I got. I do remember it was a pain to do, and I had to use the interwebs for some leads. Also I do remember it would not find the light (green) but then the next morning it was flashing its blue/red. but my lights were in storage for a bit.
Just had a thought, maybe th battery in your Wifi chip died, its one of those hearing aid batteries.

I will check the battery!!

 

[Susan Edwards]

Got a solution. Did a chat with echotech (wanted to see if I could hook up to their mobius--I can't).

I did a reset (red blinking light), connected to the red sea network. Went thru set up but said skip adding a network. Means I have to change to that network and be right next to tank to adjust lighting but at least I can. Guess I need to get something to extend the 2.4g router to reach that far.

Thanks for the help!

 

[exnisstech]

Maybe I missed it but did you unplug the light itself? I have a hydra 26hd using the AI app every few weeks or so I cant see it and cycling the power on and off to the light itself corrects the issue.

 

[Susan Edwards]

Maybe I missed it but did you unplug the light itself? I have a hydra 26hd using the AI app every few weeks or so I cant see it and cycling the power on and off to the light itself corrects the issue.

Yes, tried that as well. Just could not get it to connect to my wifi. The light would be on and working, light be green but app could not connect