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Amazing Customer Service

Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

Mr.Rocc

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So I made a quick call today to Cobalt aquatics about a heater that went out under a year of use. The representative talked to me about it and why it might have stopped working. He told me the best scenario for it and what not. He asked me for my information and warrantied it. I dont know about you guys but other companies, im not talking specifically reef or fish related, I feel like I have to jump through hoops just to get a product fixed. This guy helped me without questioning every move I made. I will buy from Cobalt again, and again, and again... (you get the picture)
Thank you again for the amazing customer service.
p.s. I cant seem to link them so if someone knows how to get them to see this that would be amazing!
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

IF YOU HAD TO TAKE A REEFING EXAM, WOULD YOU PASS?

  • Yes!

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  • Other (please explain).

    Votes: 3 4.3%
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