Amazing service from Drs. Foster and Smith!

[DracoKat]

I ordered a light fixture.. and UPS was supposed to deliver today. Next thing I know, UPS claimed I "Refused" delivery and went to send it back.

So I contacted Drs F&S, and they rerouted the package back to me and advised I contact UPS to confirm. So I then did contact UPS and they claim they can't guarantee redelivery because I "Refused", and asked me to contact Drs F&S to have them cancel their interception.

Sigh, so I go back to Drs F&S Live chat and explained the situation. The rep. then told me he'd send another light out my way with upgraded delivery. If I should happen to get both, they'll send me a pre-paid label to return the extra. AMAZING service there, especially when it comes to offering to re-send the item like this!!!!

I've never had a bad service with them, they've always been helpful and amazing.

 

[DracoKat]

now UPS tracking said the package is being held for inspection, requested by customs. What?????

 

[tj w]

Did u get it all straightened out?

 

[DracoKat]

I did! it was an extra week of waiting for my lights, but I did get it in the end with smooth service from Drs F&S