An Appreciation Post to Red Sea's Customer Service

[Specific Ocean]

Last week I ordered some Reef-Spec Carbon through Amazon and when it arrived, the bag had some scattered carbon inside, the seal was broken, I was missing about 1.5 cups of carbon and the mesh bag was missing.

I tried contacting the seller but to no avail. So I then contacted Red Sea and it was settled within minutes. Just had to show proof of purchase and a couple pictures of the container.

It arrived in a couple of days.

Needless to say, I am satisfied with their customer service.

Thanks Moises at Red Sea!

 

[Red_Beard]

I had a similar experience with a Red Sea skimmer, the impeller shaft had snapped in shipping(cant imagine how). They made it right. Easy to get in touch with and they were timely in providing updates.

 

[Specific Ocean]

I had a similar experience with a Red Sea skimmer, the impeller shaft had snapped in shipping(cant imagine how). They made it right. Easy to get in touch with and they were timely in providing updates.

That's awesome to hear. Glad it got sorted it out. Definitely a comforting feeling knowing they put their customers first.