Anyone’s noopsyche stop working ?

[James M]

As the tile states my noopsyche stopped working, I tried replacing the power supply and still doesn’t work.
Anyone have the same experience ?

 

[BeltedCoyote]

Bump

 

[Bj’s Reef]

Are there o signs of life? Such as the rectangular indicator light on the front? When you say it stopped working. Was it all of a sudden or did the light flash and flutter and then go out? I’m just trying to get a bit of background information to see if we can help you.

 

[James M]

Are there o signs of life? Such as the rectangular indicator light on the front? When you say it stopped working. Was it all of a sudden or did the light flash and flutter and then go out? I’m just trying to get a bit of background information to see if we can help you.

The light doesn’t turn on at all. One day it was fine the next day it just stopped working

 

[Bj’s Reef]

Have you contacted Noopsyche, I have there lights as well. They seem like a good company, that is trying to grow there reputation. So I’m sure they will help you if contact them.

 

[James M]

Have you contacted Noopsyche, I have there lights as well. They seem like a good company, that is trying to grow there reputation. So I’m sure they will help you if contact them.

Yes I have. I took them 3 weeks to send me just a power supply, they never responded to my emails so I had to go through @Manose

 

[Manose]

Yes I have. I took them 3 weeks to send me just a power supply, they never responded to my emails so I had to go through @Manose

It could be the main board in the light as the power supply didn't work. With the main board being the likely culprit I will see what I can dig up for you as we are going through some major changes at Noopsyche.

 

[James M]

It could be the main board in the light as the power supply didn't work. With the main board being the likely culprit I will see what I can dig up for you as we are going through some major changes at Noopsyche.

Okay, thank you !

 

[James M]

It could be the main board in the light as the power supply didn't work. With the main board being the likely culprit I will see what I can dig up for you as we are going through some major changes at Noopsyche.

Any updates ?

 

[James M]

Bump

 

[James M]

@noopsyche @Manose
Anyway I can get some type of help on this or do I just trash the light ?

 

[Bj’s Reef]

I’m sorry you aren’t getting the help you need. I’m using the same lights myself. However I’m thinking seriously about going with Radions on my new build. I guess customer service is built into the price of their lights. I have started using some of Echotec’s products. There customer service has been top notch when a problem has come up. I’m not knocking Noopsyche as I like and currently use there lights now. However customer service should be a lot better.

 

[Manose]

I’m sorry you aren’t getting the help you need. I’m using the same lights myself. However I’m thinking seriously about going with Radions on my new build. I guess customer service is built into the price of their lights. I have started using some of Echotec’s products. There customer service has been top notch when a problem has come up. I’m not knocking Noopsyche as I like and currently use there lights now. However customer service should be a lot better.

We do our best to answer all questions and I am sorry that you have had a bad experience.

@James M
We have no lights at all or boards as the company has switched all new production to a new light. I do have a used light here at my house that I would be glad to send you even though the warranty period is up.

 

[James M]

We do our best to answer all questions and I am sorry that you have had a bad experience.

@James M
We have no lights at all or boards as the company has switched all new production to a new light. I do have a used light here at my house that I would be glad to send you even though the warranty period is up.

I appreciate the offer but I don’t feel like you should go out of your way to send the light you bought. Thank you for getting back to me about my question though