I got next day tracking number earlier this afternoon but just got a ups cancellation notice with no reason. No email from vendor saying why either. I'll shoot them an email right now. A little bummed. Was really looking forward to these pieces.
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Anyone else get their order cancelled?
- Thread starter Aquavaj
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Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
Aquavaj
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Nevermind. It appears they got the shipping method wrong with a Monday delivery when I paid for Saturday delivery. So they cancelled that one and corrected it with a new tracking number. I didn't initially notice the different tracking numbers.
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Hi,
Yes we forgot to check the Saturday delivery box so we created a new shipping label. Sorry for any confusion. Please email us if you have questions
[email protected]
Thanks,
Holly
Yes we forgot to check the Saturday delivery box so we created a new shipping label. Sorry for any confusion. Please email us if you have questions
[email protected]
Thanks,
Holly
Last edited:
Aquavaj
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My fault. The last email I got was the cancellation one so I jumped the gun there a bit. I didn't realize my mistake until I went back and looked at the emails again. My previous order was great and looking forward to this one too. Thank you!
ReefAddiction34
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I was gonna say. Make sure you call them because they (cultivated reef) are very good about customer service and product! Glad it worked out.
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
