Anyone else having issues with MY AI?

[GlassMunky]

For the past 2 days I cannot log into MY AI app, it keeps saying unknown error and won’t even let me log in to see my devices let alone actually control them.
Anyone else experiencing these issues? Or does anyone have any ideas how to get it to work?
I’ve tried deleting the app and reinstalling it and that’s no help.

 

[GlassMunky]

Now tried on multiple different devices as well and receiving the same error.

 

[Fishyjoey]

Mine is working fine on iPhone 11 and an old iPad mini.

 

[GlassMunky]

Mine is working fine on iPhone 11 and an old iPad mini.

after about 25 attempts, ive managed to get it to load on our Ipad, but neither of th 2 Iphones we have in the house will load it. keeps giving "unknown error"

 

[vetteguy53081]

Try going TO 2g OR restart phone and update app

 

[GlassMunky]

Like this

 

[GlassMunky]

Try going TO 2g OR restart phone and update app

I’ve fully deleted the app and reinstalled it with no effect.

 

[Fishyjoey]

I think the phone restart is important, after you delete the app and before you reinstall.

 

[GlassMunky]

so for whatever reason, after i disconnected from my WiFi network (using 5G on my phone) , i can log in, but if im on my home network it wont work....
what the heck is that about? and how do i fix it?

 

[Dilan Patel]

maybe a firewall problem?

 

[GlassMunky]

maybe a firewall problem?

no firewall, and i had to be on the same network to get it setup originally. and everything was working normally for the past few months, until the other day.
so something changed, just nothing that I did.....