Apex A3
- Thread starter kpoj9
- Start date
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Sparkss
Community Member
What was wrong with yours? I am having major Wifi issues with my new A3.Nothing worse than ordering a new Apex A3 and having it not work correctly. I now have to get a replacement through Neptune.
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kpoj9
Reefin’ Ain’t Eazy
Same thing…Wi-Fi issue. Keeps getting disconnected from fusion. I spent 45 minutes on the phone with tech support. they’re sending me a replacement.
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kpoj9
Reefin’ Ain’t Eazy
Tcook
2500 Club Member
That's good to hear. Sorry you had to go through that but I find their (Neptune) CS and replacement time is great. Had my Cor 20 controller go out. Spoke with them via email Sunday. Replacement arrived Tuesday.
Sparkss
Community Member
i opened a ticket, we will see how long it take them to get to me. I would guess that they are quite busy if they sent out a batch of bad controllers, which it sounds like. The one thing that I don't know (until they contact me) is if they are going to push for that remote access, which I refuse to allow them to do to my computer. I work in IT for a large company and have deconstructed a couple of pieces of malware within the last couple of years. It does not matter how good Neptune's reputation is (or isn't), all it takes it one disgruntled employee and a couple of simple keystrokes and your financial life is no longer your own. If they have access through Fusion I fail to see why they need access to our PCs anyways.
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kpoj9
Reefin’ Ain’t Eazy
Yeah I understand. I work in web development. I had to give them remote access while they gave me instructions to diagnose the issue. I don’t know if you’ve dealt with Neptune before. But I do trust them.
Sparkss
Community Member
No, I figured out an issue with an old Apex JR on my own due to their overly intrusive support requirements. If they are going to force that issue I will just call BRS and get it swapped. And like I said, it is not about the company as a whole. I work closely with information protection and from experience I can tell you that it only takes 1 bad actor to really ruin your day.
Lbrdsoxfan
5000 Club Member
Why do they need PC access? Jacking into your apex remotely is vastly different than your home PC's, iot, etc...
If your in the IT field, you already know it's fairly easy to 'isolate' apex access from the rest of your home network and still allow the Apex to talk to the outside world for Neptune to have remote access.
All 3 of my apex's have fusion access, but are fairly isolated from the rest of the home networks. If someone wants in THAT bad, they're gonna do it, regardless of 'prep'.
Sparkss
Community Member
You are asking the wrong person. I have no idea why they need PC access, I even asked them that myself. If you go to open a Support ticket they direct you to install the remote access software prior to getting on a call with them. They also tried to force me to install the remote access for my ApexJr and basically said that they could not (would not) help me if I did not. It is not about isolating the Apex, but rather about giving some random Neptune support person remote access to my PC.
