Apex and power outage

Texasnano · Mar 28, 2023

So my power has went out 2 times in the last month for 15min or so and when it turns back on the Apex won't connect to internet I have to unhook aquabus so head unit losses power then when it reconnects it makes up several new tiles and my cor20 resets to default settings. I have to go back into fusion and erase old settings as 4-5 modules have duplicated and old ones don't work. Any help would be great. Apex support sent a long email that I gotta read but not sure they understand my question

blaxsun · Mar 28, 2023

I've had the power briefly (<2 minutes) cut out a few times in the past 2 years since I've had my Apex and it's always reconnected right away to my WiFi (no issues).

The times where my Apex has lost connectivity seems to be related to the number of WiFi nodes I'm running - so I've tried to pare this down a bit with the various devices. Sometimes I typically have to wait a few minutes -or- reboot my WiFi router to get everything reassigned - then the Apex connects right away.

_AV · Mar 28, 2023

How old is the head unit?
The symptoms are consistent with the head unit not being able to save settings. This could be due to degraded memory.
You can probably verify by manually making a change (e.g. rename an outlet), saving it and power cycling the unit (~1-2 minutes). If the change is reverted, your unit has an issue storing data.

Texasnano · Mar 28, 2023

blaxsun said:
I've had the power briefly (<2 minutes) cut out a few times in the past 2 years since I've had my Apex and it's always reconnected right away to my WiFi (no issues).

The times where my Apex has lost connectivity seems to be related to the number of WiFi nodes I'm running - so I've tried to pare this down a bit with the various devices. Sometimes I typically have to wait a few minutes -or- reboot my WiFi router to get everything reassigned - then the Apex connects right away.

Main issue is if I'm not home then I can't reboot nor will Apex connect

Texasnano · Mar 28, 2023

_AV said:
How old is the head unit?
The symptoms are consistent with the head unit not being able to save settings. This could be due to degraded memory.
You can probably verify by manually making a change (e.g. rename an outlet), saving it and power cycling the unit (~1-2 minutes). If the change is reverted, your unit has an issue storing data.

Brand new been hooked up for a month

blaxsun · Mar 28, 2023

Texasnano said:
Brand new been hooked up for a month

So when you make changes does it update/save right away, does it time out or does it (as above) revert?

Texasnano · Mar 28, 2023

blaxsun said:
So when you make changes does it update/save right away, does it time out or does it (as above) revert?

When changes are made it saves right away.

blaxsun · Mar 28, 2023

Texasnano said:
When changes are made it saves right away.

It sounds like a WiFi connectivity issue. At least whenever my Apex has gone offline unexpectedly a WiFi router reboot quickly remedies it.

Texasnano · Mar 28, 2023

But why all the new tiles created. My Cor20 resets and goes back to default settings? I'm on fiber internet

ca1ore · Mar 30, 2023

I had this happen a couple of times when my 2016 head unit was new. I concluded that it did not like losing power so I connected it to a UPS. Head draws very little juice so a decent UPS will run it for a while. Never had any issues after that.

Texasnano · Mar 31, 2023

ca1ore said:
I had this happen a couple of times when my 2016 head unit was new. I concluded that it did not like losing power so I connected it to a UPS. Head draws very little juice so a decent UPS will run it for a while. Never had any issues after that.

Ups?

ca1ore · Mar 31, 2023

this

nuxx · Mar 31, 2023

Even back in the day, my first gen unit would reconnect :/

Lbrdsoxfan · Mar 31, 2023

nuxx said:
Even back in the day, my first gen unit would reconnect :/

Yup. My classic works fine with any outage. The new A2 I bought a few months ago, sucks in that regard. I usually have to power cycle it anytime my external IP settings (semi static) changes (approx every 3 months). I'm running it wired since the wifi frankly... sucks.

nuxx · Mar 31, 2023

Lbrdsoxfan said:
Yup. My classic works fine with any outage. The new A2 I bought a few months ago, sucks in that regard. I usually have to power cycle it anytime my external IP settings (semi static) changes (approx every 3 months). I'm running it wired since the wifi frankly... sucks.

Why did you change?

I haven't had a tank since like 2017, so...

Lbrdsoxfan · Mar 31, 2023

I still have 2 classics running on different tanks along with a classic apex Jr. I went A2 because the third classic finally went belly up (newest one ironically). It wasnt worth the hassle to try n get it fixed by neptune or aftermarket.

Also, I was considering possibly a trident @ one point as dos, trident, LLS and a few accessorys wont work with the A1 classic. Decided old school dosing and just regular testing work ok for now.