Apex ATK issues

[LILBUDDHA]

Morning.
I opened a ticket with Neptune .Got a little assist otp but call dropped.Reset did not work.
Using Apex ATK as a stand alone ATO without mechanical float due to space constraints. Unit powers on blue , then sensors are out of water and pump kicks on green but does not stop pumping even after water level passes both sensors. If i reset by powercycling the unit doesnt even trigger a high alarm mode. Everything is connected 1 to 1 n swapping 1 n 2 senor did not correct anything. I asked for a new one from Apex.. I have attached a short vid .
TIA

 

[SuncrestReef]

The most common problem is if the sensor plugs are not fully seated in the sockets. Give them one more firm push to see if they click into place.

 

[LILBUDDHA]

The most common problem is if the sensor plugs are not fully seated in the sockets. Give them one more firm push to see if they click into place.

I heard it click in sensor 1 plug . Number 2 did not . It filled this time and did stop . WOW !. Thanks a million . I will check in an hour . Fingers crossed. I have called this device every name in the world the past 2 days except what Neptune named it .LOL

 

[LILBUDDHA]

Well some time has past and now the high alert alarm has triggered and even if the probe is dry , it still will not stop beeping .
I powercycled again. Now the alarm stopped it ran a little water n went back to normal status.