Apex Classic Resetting all outlets problem

[Dylan Grech]

Hi,

I have an Apex classic gold with 2x energy bars (6 outlets), salinity probe & ATK. Everything is updated to the latest firmware.

I have this very weird problem which started a few days ago and cannot figure out what's wrong.

The apex will just turn all outlets to OFF and back ON after 2-3 seconds. The whole system stays on so it's not a power surge else the fuse / breaker would go off. It can't be programming either as I didn't change anything in weeks.

 

[ihavecrabs]

Hi,

I have an Apex classic gold with 2x energy bars (6 outlets), salinity probe & ATK. Everything is updated to the latest firmware.

I have this very weird problem which started a few days ago and cannot figure out what's wrong.

The apex will just turn all outlets to OFF and back ON after 2-3 seconds. The whole system stays on so it's not a power surge else the fuse / breaker would go off. It can't be programming either as I didn't change anything in weeks.

I take it that all your programming remains intact, just changes from OFF to ON?

 

[Dylan Grech]

I take it that all your programming remains intact, just changes from OFF to ON?

Yup it's like a "reset" signal but only on the energy bars which is super weird.

 

[ihavecrabs]

That is very weird.

#reefsquad any ideas?

 

[vic5hands]

What is the default?

 

[GoVols]

Yup it's like a "reset" signal but only on the energy bars which is super weird.

Dylan,
Can you still get into Fusion?

 

[jsker]

Go into the apex via a browser and check and see if all the components updated. I had this happen once and one of my power bars was not acting correctly

 

[saltyhog]

Does your display go dark when this happens?

 

[Dylan Grech]

What is the default?

It depends on the outlet. Some have Fallback ON, some have Fallback OFF.

 

[Dylan Grech]

Dylan,
Can you still get into Fusion?

Not at the moment. Networking on the Apex for some reason is not working either today...

 

[GoVols]

Not at the moment. Networking on the Apex for some reason is not working either today...

Is your digital display still working?

 

[Dylan Grech]

Is your digital display still working?

Yes

 

[GoVols]

Yes

Well,
That's good.

You might need to fill out an Neptune Systems support ticket.

 

[Dylan Grech]

Well,
That's good.

You might need to fill out an Neptune Systems support ticket.

Could you help me out finding the link to that please?

 

[GoVols]

Could you help me out finding the link to that please?

https://www.neptunesystems.com/support/contact-support/

Sometimes they can setup a call back session with you.

 

[Dylan Grech]

https://www.neptunesystems.com/support/contact-support/

Sometimes they can setup a call back session with you.

Thanks a lot mate. Really appreciate