Apex Classic Trouble

[George S.]

Can anyone tell me why I cant save changes in my classic? If I go to say an outlet and change the name and type of device they save to cloud when I go back to the device it never changes. Same info is there even though I get a 100% saved to cloud. Do I have to send it back to the controller somehow?

 

[SuncrestReef]

It could be a problem with the Fusion app, or it could be the Apex. Try these steps to rule out possible causes:

1. Instead of using the Fusion app, try the Fusion website through a regular browser. Browse to https://apexfusion.com and log on, then try renaming the output to see if it saves the changes.

2. If that doesn't work, then reboot the Apex and after it's back online, try renaming again.

 

[George S.]

It could be a problem with the Fusion app, or it could be the Apex. Try these steps to rule out possible causes:

1. Instead of using the Fusion app, try the Fusion website through a regular browser. Browse to https://apexfusion.com and log on, then try renaming the output to see if it saves the changes.

2. If that doesn't work, then reboot the Apex and after it's back online, try renaming again.

I ended up resetting the unit since I needed to redo all of the outlets anyway. Im really rusty on the programing. Is there a reason I wouldnt see all 8 outlets once I add the unit back in? There are no outlets in the list anymore.

 

[SuncrestReef]

I ended up resetting the unit since I needed to redo all of the outlets anyway. Im really rusty on the programing. Is there a reason I wouldnt see all 8 outlets once I add the unit back in? There are no outlets in the list anymore.

Do you mean you reset it to factory defaults? If so, it's possible all of the outputs are there but simply hidden from your dashboard. Click the padlock icon on the dashboard to unlock it and reveal the hidden tiles at the top of the screen. Scroll left to right through the list of unused tiles, then click and drag the ones you want onto your dashboard. Click the padlock again when done.

 

[George S.]

@SuncrestReef
Yes sir I did. I will try that and see if they come back up. Thank you.

 

[George S.]

@SuncrestReef Well sir, no outlets up there either. Do you think my controller pooped the bed?

 

[SuncrestReef]

@SuncrestReef Well sir, no outlets up there either. Do you think my controller pooped the bed?

What do you see when using the System View?

Apex System View

The Neptune Apex consists of many components, whether you have the most basic Apex setup or an extensive collection of add-on modules. One of the challenges in configuring and managing your Apex is the process of identifying each of the Inputs...

www.reef2reef.com

 

[George S.]

What do you see when using the System View?

Apex System View

The Neptune Apex consists of many components, whether you have the most basic Apex setup or an extensive collection of add-on modules. One of the challenges in configuring and managing your Apex is the process of identifying each of the Inputs...

www.reef2reef.com

Hey bud, that controller failed. It wouldn't recognize the power bar anymore. The outlets just completely disappeared. I ended up grabbing a new controller and I'm back up and running.