Apex Disconnects Every 20 minutes

[805ReeferDude]

I stumbled upon the deal of a lifetime on Facebook market place for an 80 gallon reef setup which included a Trident Apex controller with nearly every option available.

I have the controller setup on an existing tank to figure everything out before getting the 80 gallon setup.

I’ve got most of the bugs worked out and probes calibrated but I have one major issues; the Apex unit disconnects every 20 minutes or so making it useless during that time.

I did a factory reset and updated the firmware for the base unit and energy bar. I’ve tried creating a static IP address and port forwarding but the problem still persist (maybe I don’t have the correct settings?). After hours trying ideas from forums and YouTube, I’m at a lose. I’m hoping someone here can help out.

 

[SuncrestReef]

Questions:

1. Is the Apex connected via WiFi or Ethernet cable?
2. Have you tried rebooting your Internet router?
3. If you set a static IP, what did you specify for DNS addresses?
4. Why did you set up port forwarding? That is not necessary, and is actually a big security risk inviting hackers.

 

[805ReeferDude]

1. Wifi
2. No but I can
3. Not really sure. I don’t fully understand the router stuff. I used a wizard via google mesh software.
4. 2 reasons. A) it defaulted to port 80 and Apex material said I should change that immediately. B) It was a recommendation made somewhere and I was at the point that I’d try anything.

Given that it didn’t work, should I delete the port forwarding and static IP address? Then try a router reboot?

 

[DesertCitiesReefer]

I had an issue with mine disconnecting. So I solved the problem by getting a WiFi extender that plugs int to the wall. And connected the cat5 cable to the extender to my apex and after that no issues of disconnecting ever since.

 

[bobssecrtsn]

Yes you should factory reset it so it will erase everything from the previous owner. Then start fresh. Either using a WiFi adaptor or wired Ethernet cable which is best.