Apex DOS Disconnected. Need help

SeniorReefer · Jan 23, 2020

Only had this DOS and the doser for less than 2 months, now it says is disconnected. Cant get it online . Rebooted Apex, Disconnected The doser from the Apex etc .

Anyone know how to solve this problem

DarthSimon · Jan 23, 2020

Check the power cable. Plugged in firmly? I’ve had mine come out.

If you push the manual buttons on front do they move the Dos heads?

SeniorReefer · Jan 23, 2020

DarthSimon said:
Check the power cable. Plugged in firmly? I’ve had mine come out.

If you push the manual buttons on front do they move the Dos heads?

Did that also. Did remove it from the apex and rebooted again. No luck
Yes you can dose manual

DarthSimon · Jan 23, 2020

Would open a support ticket with Neptune....

SeniorReefer · Jan 23, 2020

DarthSimon said:
So there’s lights on the Dos coming on and the manual buttons won’t move the Dos heads??

Yes there is light and i can manual use the buttons and move the heads

B-ridge · Jan 23, 2020

Did you buy used or new? Only reason I ask is because the ddr(container) have been notorious for going bad. I had the same issue until I unplugged the ddr and everything was working fine

SeniorReefer · Jan 23, 2020

DarthSimon said:
Would open a support ticket with Neptune....

Done and thanks

SeniorReefer · Jan 23, 2020

B-ridge said:
Did you buy used or new? Only reason I ask is because the ddr(container) have been notorious for going bad. I had the same issue until I unplugged the ddr and everything was working fine

Did buy it new. and got it , November 5, 2019

happysalt · Jan 23, 2020

What Cable are you using. Did you try a different USB Cable to see if that was the issue?

ca1ore · Jan 23, 2020

Are you using a USB connection or a 1Link cable? I've had issues with USB cables lately. Definitely try a different cable.

SeniorReefer · Jan 23, 2020

ca1ore said:
Are you using a USB connection or a 1Link cable? I've had issues with USB cables lately. Definitely try a different cable.

Update with a solution. Talked to Supportteam and was asking the same. Changed the cable and now it all works. didn't think of a failure cable with a new item.

Thanks for all you help, and a awesome supportteam at neptune