Apex down Please Help!

[AMReef]

What is the name of your new SSID?
Some devices have issues if the SSID uses a space or special characters and won’t be able to ‘see’ those networks. I had to rename my network from ‘Tate Network’ to ‘TateNetwork’ to work around this for one of my devices. The Apex could see it as it seems ok with spaces but if you have another special character it may throw it off.

My SSID is Netgear2g

I’ve tried everything as stated above as well, and nothing working. When I try to get on apex.local there is no option for me to choose any WiFi

 

[Nanoreefer4ever]

Apex known to push out bugged firmware tonget people buy new model. Mine still running like new with 4 years old firmware

 

[AMReef]

What new model is there? I have the newer apex, and before the router change everything was perfect

 

[phatduckk]

My SSID is Netgear2g

I’ve tried everything as stated above as well, and nothing working. When I try to get on apex.local there is no option for me to choose any WiFi

how nerdy are you and do you have a Mac or windows? There’s some command line stuff we could do test stuff.

A few other things:

when changing routers did your ssid and/or password change?

And, I assume going to apexfusion.com doesn’t give you access. If that correct?

can you login to the routers ui? Most/all will give you a list of connected devices. Check there to see if the apex is listed and what the IP is if it’s indeed connected. You can find out how by googling “(router-name) show connected devices” or something similar.

My first goal would be to see if the apex is on the local network or not.

Checking the router would be the easiest way as it will tell you the IP if it is. If you see it in that list point your browser to http://192.168.1.10 (replace that made up IP with whatever the router says it is).

my apex is listed as "IEEE Registration Authority" but it could be anything. Might be easier to check everything (go to http://<ip_address_here>) who's name you don't recognize (some stuff will be obvious like "iPhone" or "Playstation" etc).

If you've tried everything in the list and still haven't found it then hard wire the apex to the router and check again.

If you still don’t see it call Neptune support.

 

[AMReef]

how nerdy are you and do you have a Mac or windows? There’s some command line stuff we could do test stuff.

A few other things:

when changing routers did your ssid and/or password change?

And, I assume going to apexfusion.com doesn’t give you access. If that correct?

can you login to the routers ui? Most/all will give you a list of connected devices. Check there to see if the apex is listed and what the IP is if it’s indeed connected. You can find out how by googling “(router-name) show connected devices” or something similar.

My first goal would be to see if the apex is on the local network or not.

Checking the router would be the easiest way as it will tell you the IP if it is. If you see it in that list point your browser to http://192.168.1.10 (replace that made up IP with whatever the router says it is).

my apex is listed as "IEEE Registration Authority" but it could be anything. Might be easier to check everything (go to http://<ip_address_here>) who's name you don't recognize (some stuff will be obvious like "iPhone" or "Playstation" etc).

If you've tried everything in the list and still haven't found it then hard wire the apex to the router and check again.

If you still don’t see it call Neptune support.

I have both a windows and Mac. I did what you said and it doesn’t show my apex connected on my ip

 

[phatduckk]

I have both a windows and Mac. I did what you said and it doesn’t show my apex connected on my ip

you have to figure out if any of those are your apex. some are obvious like Xbox and iPhone but any of those random ones could be the apex. you can turn the apex off and see what disappears - or try them all one by one in your browser (don't forget to prefix with http:// ex: http://<ip_address>).

if that doesn't work then connect apex via ethernet cable and see if it shows up.

if that doesn't work then call neptune.

Did you change SSID or password when you got the new router? also might be worth flushing your DNS cache on your computers (just google how ) but i doubt that will help

 

[AcanthurusRex]

You should be able to see it the unit is connecting to the network.
Connect using CAT5/6;
This should show all the connections on the network.
arp -a
This command will show the number of connections on the network;
arp -a|wc -l
Connect and disconnect to see if a new network connection is made when you plug in the Apex.
I give mine a fixed IP.

 

[phatduckk]

You should be able to see it the unit is connecting to the network.
Connect using CAT5/6;
This should show all the connections on the network.
arp -a
This command will show the number of connections on the network;
arp -a|wc -l
Connect and disconnect to see if a new network connection is made when you plug in the Apex.
I give mine a fixed IP.

Way to skip straight to the nerdy stuff

 

[AcanthurusRex]

He wrote that he had a Mac...

 

[AMReef]

I have a Macbook and a windows laptop. I will try out your method tonight acanthuruxrex

 

[AcanthurusRex]

This will only determine if the Apex is picking up an IP. If it is then you can access it via that IP. Your network may not be resolving apex.local. I have had this happen before.
I don't know anything about network optimization for games but I imagine it is geared toward reducing latency. The Apex would have been designed for maximum compatibility. The gaming optimization may not be compatible with the Apex.

 

[AMReef]

Could my IP different?

 

[AcanthurusRex]

Yes
It could be the same as well.
You can use he arp command to be sure.
Ping that IP.
This command will log into my Apex. Change the IP to match and try.

http://192.168.1.115/login