Apex fusion Help!!!

Roberto CRC · Feb 24, 2017

Last Tuesday my cable and internet provider changed my router for another model. When the technician made the change left a different name and network key than the one on the previous router.

To this I have connected the Ai Prime, Reeflink via wifi, and by means of cable I have connected the Apex classic. The Ai Prime and Reef Link did not automatically connect because the network and key were different, but the Apexfusion would serve normally.

At night when I arrived at the house I changed the name and key of the network by the information of the old router, after doing this the Ai Prime and Reeflink if they connected automatically and the Apexfusion does not check it since previously without making the change if Served

Yesterday when I tried to enter the Apexfusion indicates that the apex is out of line, and on the display of the apex indicates Apex Fusion: No Com.

I already checked the Ip, Getaway, DHCP, DNS and everything is the same as the router.

What can I do to reconnect the Apexfusion?

Why with different wifi network name and key if it worked and when I put the key and wif network name the same as the old router no longer connects?

Now perform the procedure described in this link:
http://support.neptunesystems.com/s...-apex-fusion-communication-error-apex-classic

Please someone to help me with this.

Regards

wyattray · Feb 24, 2017

Are you trying to access the Apex via Fusion or Local?

Roberto CRC · Feb 24, 2017

wyattray said:
Are you trying to access the Apex via Fusion or Local?

Both ways.

Using Apexfusion is not possible after changing the name and network key on the new router.

Access the Apex Classic Dashboard if possible on the local network.

vic5hands · Feb 24, 2017

Check to see if your IP address has changed

Roberto CRC · Feb 24, 2017

vic5hands said:
Check to see if your IP address has changed

Yes, on the old router the IP was 192.168.0.7, Now on the new router is 192.168.0.11.

With this new IP if I can access the Classic dashboard

wyattray · Feb 24, 2017

Have you tried generating a new link token?

Roberto CRC · Feb 24, 2017

wyattray said:
Have you tried generating a new link token?

Yes, but it is not possible.

The Apex display indicates this. Apex Fusion: No Com.

Where it says No Com, is where it generates the token.

wyattray · Feb 24, 2017

What about on the Apex Local, under the network settings. Is that info correct? Is your computer on the same wireless network?

Roberto CRC · Feb 24, 2017

wyattray said:
What about on the Apex Local, under the network settings. Is that info correct? Is your computer on the same wireless network?

Yes, all the information is the same in both cases.

For example: Ip, Gateaway, DNS primary, DNS Secundary has the same information on both the network and the apex.

wyattray · Feb 24, 2017

Can you ping the Apex from your computer?

Scurvy · Feb 24, 2017

Try doing a restart of the Apex thats offline. You'll need to do this from the Apex display unit.

Mine does this same thing every now and then after a power outage and a restart of the controller fixes it.

Roberto CRC · Feb 24, 2017

wyattray said:
Can you ping the Apex from your computer?

Yes, I can connect using 192.168.0.11 to the classic dashboard, this is always on the local network.

Roberto CRC · Feb 24, 2017

Scurvy said:
Try doing a restart of the Apex thats offline. You'll need to do this from the Apex display unit.

Mine does this same thing every now and then after a power outage and a restart of the controller fixes it.

You say restart on the Apex display, where you enter the Net Set up?

Roberto CRC · Feb 24, 2017

Is there any way to download all the outlets configurations that are already in the Apex to do a factory reset?

This as a last measure that I do not work any other measures?

Scurvy · Feb 24, 2017

Roberto CRC said:
You say restart on the Apex display, where you enter the Net Set up?

Yes, i believe its under Net Setup amd simply says restart. Itll essentially revoot the system.

pugcrush · Feb 24, 2017

+1 to restart; I had to do the same thing last year. I thought it would autoconnect since I updated the netgear to connect to the new router. Neptune confirmed I had to restart through the display. (System > Net Setup > Restart)