Apex Fusion Help

[NWJerseyReefer]

Hey all,

I purchased my Apex system and have been running it the life of the tank, which is about 10 months now. I bought it used from a LFS (do not know who owned it prior). I want to set up Apex fusion to it but it says it has already been linked which I am assuming is by the previous owner. So my question is how can I get this thing to allow me to use the Apex fusion for alerts, which is probably one of the best selling points of this product.

Thanks all,
NWJerseyReefer

 

[Keesers]

Not sure what model your using and year. I not sure if this helps but you could try
Admin
1234
On the local ip
Then Go in and change username and password then link to fusion should give you a token number.

Edit someone may correct me and be able to help more as I’m new to apex as well. The back off my eb832 has a reset button that I’m not sure what it does.

 

[NWJerseyReefer]

Not sure what model your using and year. I not sure if this helps but you could try
Admin
1234
On the local ip
Then Go in and change username and password then link to fusion should give you a token number.

Edit someone may correct me and be able to help more as I’m new to apex as well. The back off my eb832 has a reset button that I’m not sure what it does.

Thanks for the reply, my apex is the same with admin 1234 but the link to fusion says "This Apex has already been linked to Apex Fusion." my problem is specifically with the fusion not allowing me to reset or giving me an option to

 

[SuncrestReef]

This is documented in Neptune's Community Forums:

FAQ: Transfering an Apex To or From Someone Else

If you are the OWNER of an Apex in APEX Fusion, you can totally delete and unlink an Apex from Fusion. It's very simple: On the Apex List, tap or click the gear button to the left of the Apex, then tap or click Remove. 3626 If you pass on your Apex to another person, please do the...

forum.neptunesystems.com

Here's an excerpt related to your dilemma:

If you are the new owner of a previously-owned Apex which is still linked to the previous owner's APEX Fusion account

The best course of action is to ask the previous owner to Remove the Apex from his or her APEX Fusion account. If this is not possible, then the second option is to reset the Apex back to factory defaults. This will reset all outlet and probe names to default, reset all programming to default, etc. This is probably desirable to do anyway so you can start off fresh.

1. If there are multiple EnergyBars and/or any additional expansion modules comprising your Apex system, disconnect all modules from the Apex except for one EnergyBar.
2. Initialize your Apex; the process depends on which Apex model you have.
3. If you have an Apex or Apex EL: reset it by pressing the reset button behind the face-plate of the Apex base unit with a paper clip or other suitable implement, and holding the button depressed until the status LED turns red or for 40 seconds (whichever comes first.)
4. If you have an Apex Classic model (Apex Classic, Apex Gold, Apex Lite, or Apex Jr): Do an Initialize All of the Apex using the classic web pages (Configuration->Misc Setup page-Initialize memory->Initialize All) or through the display module menu system (System->Init Memory->Init All).
5. Wait until the Apex reboots plus an additional 2-3 minutes.
6. Link your Apex to your APEX Fusion account.
7. Go to the the Authorization page in Fusion. If you see two Owners listed:

• Go back to the Apex List page
• Click the gear icon
• Click Remove, and enter your password when prompted
• Wait about 5 minutes
• Re-Link your Apex
• Go to the the Authorization page in Fusion; you should only see yourself listed as Owner.

 

[SuncrestReef]

Following up on my post above...

If you end up resetting it to factory defaults, it might be worth saving a backup of your configuration prior to resetting, then after getting linked to Fusion, try restoring the configuration backup. They don't mention this in the article, but since you already have the Apex fully configured it would be a shame to lose all your programming.

Here's a post I made about how to create the backup: https://www.reef2reef.com/threads/apex-users-public-service-announcement.622847/#post-6224709