apex fusion

sergifed91 · Oct 12, 2019

I didn't see any posting on a planned outage. but I can't view my apex fusion. it lists it but I can't connect to my apex. I have a tool that I can view what I have connected to my network and my apex is showing along with my satellite and all other devices. so is there an unplanned outage?

P-Dub · Oct 13, 2019

Just out of curiosity, did you log out and try logging back in? That has happened to me twice for whatever reason and that worked for me.

sergifed91 · Oct 13, 2019

P-Dub said:
Just out of curiosity, did you log out and try logging back in? That has happened to me twice for whatever reason and that worked for me.

I have tried logging out and back in.

P-Dub · Oct 13, 2019

stumped... #reefsquad

sergifed91 · Oct 13, 2019

P-Dub said:
stumped... #reefsquad

I don't know what happened. I unplugged it and plugged it back in this morning. still nothing. I went in and changed the ip address statically and recycled the apex again and now it works. maybe the ip address was assigned to another device.

P-Dub · Oct 13, 2019

new setup said:
I don't know what happened. I unplugged it and plugged it back in this morning. still nothing. I went in and changed the ip address statically and recycled the apex again and now it works. maybe the ip address was assigned to another device.

Happy it is resolved.

saltyhog · Oct 13, 2019

Glad it's working again! Do you use Fusion or are you connecting directly to your Apex?

sergifed91 · Oct 13, 2019

saltyhog said:
Glad it's working again! Do you use Fusion or are you connecting directly to your Apex?

i'm using fusion

Breadman03 · Oct 13, 2019

You might want to go into your router settings and reserve the Apex's IP address. It can help prevent issues with reconnecting when the power cycles such as a power outage or restarting equipment.