Apex issues!

revhtree · Jul 27, 2011

Woke up this morning and my apex was not working.

The main unit that accepts the Ethernet cable and more has no power. The man outlet and one of the smaller modules are blinking orange and the display is blank like it has no power.

I have unplugged, replugged, tried to reset, rewired the usb cables and still can't figure it out. Any ideas?

btkrausen · Jul 27, 2011

Mine did the same thing, but came back online after I left it unplugged for a day.

Its a known issue that I researched about two weeks ago. Let it sit for a while not plugged in and see if it comes up. If not, I'd contact Neptune.

CJO · Jul 27, 2011

Call Kurt at Neptune.

CJ

revhtree · Jul 27, 2011

Tried calling but keep getting a busy signal.

revhtree · Jul 27, 2011

btkrausen said:
Mine did the same thing, but came back online after I left it unplugged for a day.

Its a known issue that I researched about two weeks ago. Let it sit for a while not plugged in and see if it comes up. If not, I'd contact Neptune.

That's kind of scary! LOL! What if this happens when I am out of town?

btkrausen · Jul 27, 2011

From what I've read about it, it only happens when you unplug and plug back in. It gets stuck in the bootloader when powering on.

When mine did that, I immediately bought a new EB8, and then my first one came back online. I'm going to put critical stuck on the newest one, so I can test out the other one for a while to make sure its good.

Reef Breeders · Jul 28, 2011

My reefkeeper had an alarm that wouldnt stop, I reset the system and that was it. I would assume that if there was a power outage it could spell disaster. You should always have someone over to feed fish when you are away, that can save your tank and thousands.

Troylee · Jul 28, 2011

With every thing running off that piece of equipment feeding the fish is the last of my worries... They can go for 2 weeks if well fed before something happened... I would worry chemical and top off wise...

Reef Breeders · Jul 28, 2011

Lol you know what I mean, when I went on vacation I had my neighbor mix kalk, and there is stil half an inch of solid kalk on the bottom of the mixing cup.

revhtree · Jul 28, 2011

Well still not working and I can't get trough on the line.

I guess I will email them.

Jdoenumber2 · Aug 1, 2011

update?

revhtree · Aug 1, 2011

I have to send the base module back to them.

xmetalfan99 · Aug 1, 2011

revhtree said:
Well still not working and I can't get trough on the line. I guess I will email them.

You never get through to them on the phone. However, when you email them Curt responds almost immediately.

CJO · Aug 1, 2011

I've gotten through on the first try several times (the only times I've tried). YMMV

CJ

kuyatwo · Aug 1, 2011

For some reason newer apex are doing what you are talkin about. I was one of the first owners of the apex as I got mine when they were preorder and mine has never stalled like that. I am also on the original firmware too to lazy to upgrade. Both of my friends had to send their base unit for the same reason you had to send yours in for.

revhtree · Aug 1, 2011

Mine just has no power to the base module.

kuyatwo · Aug 1, 2011

revhtree said:
Mine just has no power to the base module.

thats what happened to theirs from what neptunes said is that apex was trying to reboot and firmware was corrupted. they sent their base units in and got package back in less than a week with a working base unit. no explanation if it was repaired or replaced.

CJO · Aug 1, 2011

kuyatwo said:
thats what happened to theirs from what neptunes said is that apex was trying to reboot and firmware was corrupted. they sent their base units in and got package back in less than a week with a working base unit. no explanation if it was repaired or replaced.

My guess is that they just flashed the new firmware directly to the chip and sent it back.

CJ

gnoles · Aug 6, 2011

Hate to hear that you've had trouble with the Apex, Rev. Mine has a serial # around 1250 and I haven't had many issues, other than the self-inflicted kind.

Did have the display go dead on me, but an update of firmware fixed that. Hope it comes back quickly and running like a top.