Apex issues :(

Matt Jackson · Sep 9, 2020

Hi everyone,

I seem to be having some trouble with my apex, when I go on fusion it just says “waiting for status”

I have reset my modem at home, reset the actual apex from the display. Is there anything else I can try?
it does the same thing from my laptop as well as my phone. It is very frustrating lol

GK3 · Sep 9, 2020

Matt Jackson said:
Hi everyone,

I seem to be having some trouble with my apex, when I go on fusion it just says “waiting for status”

I have reset my modem at home, reset the actual apex from the display. Is there anything else I can try?
it does the same thing from my laptop as well as my phone. It is very frustrating lol

Is this a brand new apex? Or has it worked before?

WIReefer · Sep 9, 2020

@SuncrestReef

SuncrestReef · Sep 9, 2020

Neptune revealed there was a bug in the Fusion software after yesterday's update, but they just fixed it moments ago, so try it again now.

See this thread for details: https://forum.neptunesystems.com/showthread.php?29959-Waiting-for-status

Matt Jackson · Sep 9, 2020

SuncrestReef said:
Neptune revealed there was a bug in the Fusion software after yesterday's update, but they just fixed it moments ago, so try it again now.

See this thread for details: https://forum.neptunesystems.com/showthread.php?29959-Waiting-for-status

Thank you very much! I was looking on the Neptune forum on Tuesday but could not find anything about it. I have just updated the firmware on it and everything is back to normal

SuncrestReef · Sep 9, 2020

Matt Jackson said:
Thank you very much! I was looking on the Neptune forum on Tuesday but could not find anything about it. I have just updated the firmware on it and everything is back to normal

Excellent! Glad it helped.