Apex Jr help

jazonPartij · Aug 28, 2015

So I'm trying to set up my apex he and I'm following the online directions exactly.
1) plug in the Ethernet cable to my router and apex
2) plug in the power cord
3) plug in my display screen
The display screen lights up but doesn't show anything.

What am I doing wrong?

143MPCo · Aug 28, 2015

Does it look like this one with those three dots in the upper right-hand corner of the screen?

ImageUploadedByREEF2REEF1440797126.080182.jpg

jazonPartij · Aug 28, 2015

ImageUploadedByREEF2REEF1440798151.281116.jpg

No three dots

ImageUploadedByREEF2REEF1440798182.720245.jpg

And this is how my apex is connected

143MPCo · Aug 28, 2015

unplug power for a 3sec and plug it back on.

143MPCo · Aug 28, 2015

is this new or used?

jazonPartij · Aug 28, 2015

Now my display screen isn't lighting up

143MPCo · Aug 28, 2015

give it a sec

jazonPartij · Aug 28, 2015

Brand new

143MPCo · Aug 28, 2015

It should take about a (1) minute to start up. Use your Aqua Controller Display Module and press the center button to navigate to the Main Menu. Start by going to SYSTEM> NETSETUP> and ensure that ‘DHCP’ is ‘ON’. Next, from within the same Net Setup menu look for ‘Restart’ and select it.

jazonPartij · Aug 28, 2015

When I plug in the display screen the apex power cycles quickly...

143MPCo · Aug 28, 2015

if that fails you will have to open a support case, link--->Support

please contact at 408-779-4090, M-F, 9 am – 5 pm Pacific Standard Time.

143MPCo · Aug 28, 2015

did you tried on of the other aquabus ports?

WetWhistle · Aug 28, 2015

I have gotten that when it doesn't have Internet connection and the Internet cable is plugged in. Try unplugging the network cable and power cycle the apex. Then if it boots go into the network setting and see if it is set to DHCP till you can get into it to set it to a static ip.

For some reason I only get that if the cable is plugged in with no connection.

jazonPartij · Aug 29, 2015

143MPCo said:
did you tried on of the other aquabus ports?

I did. I think the ports are broken, which is why the ethernet is giving an orange light also

RussM · Aug 30, 2015

jazonPartij said:
I did. I think the ports are broken, which is why the ethernet is giving an orange light also

An orange LED on the right side of the network jack is normal.

Disconnect the display and unplug the Apex Jr power cord. Plug the power cord back in. Wait 60 seconds, then look at the Apex Jr status LED (on top). Is it lit solid green or is it flashing orange?

If it is solid green, reconnect the display. What happens?

If it is flashing orange, let us know.

jazonPartij · Aug 31, 2015

Nothing. The display doesn't even turn on anymore. I think the display is fried. Everything else seems to be working fine

RussM · Sep 1, 2015

https://forum.neptunesystems.com/showthread.php?2944-My-Display-Screen-is-blank

jazonPartij · Sep 1, 2015

When I try to open the browser it asks me for a username and password. But it's not any username or password that I know. So I can't get to those steps