APEX Jr Software Update - Noob Question

[ScurvyFrog]

Happy Thanksgiving gang!

Working on setting up my APEX Jr while watching some football and have stumbled upon an issue with the firmware update...

I am receiving an alert telling me that the Fluid Monitoring Module (FMM) is running on outdated software (V23). This makes sense because it is brand new out of the box, but when I click the box to update the module, i receive a dialog box with "Installing new software, please wait" followed by an '"Update Complete" window. However the FMM continues to operate on version 23 and continues to tell me I need to update the software. Any ideas on what I may be missing?

Thanks in advance!

 

[ScurvyFrog]

Bump

 

[TokenReefer]

Try a restart first? Maybe try the update from the module itself? Tap modules - fmm - update software under actions. Neptune is good to respond ime if all else fails

 

[ScurvyFrog]

Try a restart first? Maybe try the update from the module itself? Tap modules - fmm - update software under actions. Neptune is good to respond ime if all else fails

Thanks @TokenReefer I’ll try those out first. I’ll hit up Neptune if I’m still stumped. Appreciate the help!

 

[TokenReefer]

For sure. Maybe post the solution if you find it. I know I'm curious. I like to keep up on these quirks in case I encounter the same issue

Oh and Happy Thanksgiving

 

[mizimmer90]

I'm having the same issue! I emailed neptune about it and have a support call scheduled for next Friday. Any progress on your end?

 

[ScurvyFrog]

Nothing yet - I’m waiting on a response as well. Holiday weekend so I get it. Luckily everything still works well, it’s just the unclearable alert has my OCD tweaking at this point

 

[mizimmer90]

Mine mostly works as well but I share the OCD lol.

I added an FMM with a liquid level sensor that won't calibrate because the FMM is running a different version of the software. My workaround is to delete the apex jr onboard FMM and calibrate the LLS real quick before it pops back up again. Super annoying but otherwise works well too haha

 

[TokenReefer]

the FMM is running a different version of the software

Did you try updating the module?

 

[mizimmer90]

Did you try updating the module?

The apex jr omboard FMM doesn't update. It claims to be updating, claims it finished successfully, but stays the old version (23). My external FMM updated successfully (24) so now there's a mismatch.

 

[TokenReefer]

The apex jr omboard FMM doesn't update. It claims to be updating, claims it finished successfully, but stays the old version (23). My external FMM updated successfully (24) so now there's a mismatch.

Lol that's right. Sorry

 

[mizimmer90]

Lol that's right. Sorry

Lol no worries! I'll post an update for OP and others after the support call with neptune

 

[ScurvyFrog]

Just heard back from Neptune - they remoted in to the unit and determined it to be a hardware issue. Nothing can be done to fix it so they will be sending a new unit.

Wish it was an easier fix but they’re being very cooperative with the replacement. We all would like perfection, but it’s not a perfect world - really happy to see they own the mistake and are working to quickly remedy the situation.

I’ll let you all know if something else develops.

 

[mizimmer90]

Just heard back from Neptune - they remoted in to the unit and determined it to be a hardware issue. Nothing can be done to fix it so they will be sending a new unit.

Wish it was an easier fix but they’re being very cooperative with the replacement. We all would like perfection, but it’s not a perfect world - really happy to see they own the mistake and are working to quickly remedy the situation.

I’ll let you all know if something else develops.

Thanks for the update! Do you have to pay for shipping or is that covered?

 

[ScurvyFrog]

Thanks for the update! Do you have to pay for shipping or is that covered?

Everything seems to be covered.

 

[mizimmer90]

Everything seems to be covered.

Nice!

 

[tsharpe291]

Just heard back from Neptune - they remoted in to the unit and determined it to be a hardware issue. Nothing can be done to fix it so they will be sending a new unit.

Wish it was an easier fix but they’re being very cooperative with the replacement. We all would like perfection, but it’s not a perfect world - really happy to see they own the mistake and are working to quickly remedy the situation.

I’ll let you all know if something else develops.

anytime ive had apex issues that required support [which hasn't been a lot] they have always been responsive and helpful. wish I could say that about more companies .