apex.local not working, please help!

[aircrane1]

I am a brand new user and have not been able to find the answer to my current question via searching this and other forums so I must ask it for myself. I have a brand new Apex system, hardwired to my internet via a Netgear powerline adaptor. I am at the step in setting up seen below.

Sign into the APEX Local dashboard

• Log in to Apex.local
• Default Username is admin
• Default Password is 1234

Problem is that Apex.local does not exist as far as my laptop is concerned. Every time I try to go there to log in I get "server not found". I have tried quite a few different ways, using different computers and different browsers. I have the distinct feeling that I am missing something incredibly simple but I am at my wits end. I am not a computer guy per se so any help would be greatly appreciated. I just want to get this thing set up before I decide to sell it off and go back to old school reefing.

 

[Mical]

Try typing 192.168.0.10

 

[aircrane1]

Try typing 192.168.0.10

"Connection timed out" was the outcome when I typed in that IP. Tried it on the tablet and the laptop with the same result.

 

[ontop27]

I tried this for hours and couldnt get it to work, tablets phones, pcs nada... tried a different browser and it worked. I forget which but try ie, chrome, and firefox.

 

[aircrane1]

I received a response from Neptune customer service last night and will give their suggestions a shot when I get home this evening. I'll post the results in the hopes that it may help somebody else along the line.

 

[Raptor72]

Did you ever make it home?

 

[MarineREEFpassion]

I received a response from Neptune customer service last night and will give their suggestions a shot when I get home this evening. I'll post the results in the hopes that it may help somebody else along the line.
[/QUOTE

I received a response from Neptune customer service last night and will give their suggestions a shot when I get home this evening. I'll post the results in the hopes that it may help somebody else along the line.

did you make it home? Why haven’t you done any update? I’m stumped and would love to hear what Neptune replied with. I’m waiting for a reply on my help ticket. All I know is with the amount of money anything Apex or Neptune is you’d think this stuff would be literally turn key or just a simple step by step. Why all the hassles if login keys or trying to find a god dang IP. Hopefully they’ll reply with an actual resolution and not a BS automated,” here’s how to set up your system” reply.
Well when I hear back I’ll be sure to post their reply, if it’s useful lol

 

[Tastee]

Did you change the hostname of your Apex under network settings?
If so you need to use that name.local not apex.local. E.g. mine is bradsapex.local.

The IP address it has will vary depending on your router, normally assigned by DHCP. I like to reserve mine to help avoid disconnects, seems to speed up the reconnection process.

 

[MarineREEFpassion]

Did you change the hostname of your Apex under network settings?
If so you need to use that name.local not apex.local. E.g. mine is bradsapex.local.

The IP address it has will vary depending on your router, normally assigned by DHCP. I like to reserve mine to help avoid disconnects, seems to speed up the reconnection process.

I honestly don’t think I made it that far lol. The only name option it gave me was in the app when it asked where the tank is, i,e living room or dining room I think it had as default. Other than that no. And I tried the two names in the many many times I went through that step when trying to do the whole,” Apex.local/whatever name.local and nothing.

 

[MarineREEFpassion]

Did you change the hostname of your Apex under network settings?
If so you need to use that name.local not apex.local. E.g. mine is bradsapex.local.

The IP address it has will vary depending on your router, normally assigned by DHCP. I like to reserve mine to help avoid disconnects, seems to speed up the reconnection process.

To be honest with how much their stuff is I’m not a fan as of yet. I’m sure it’s much better once the BS set up is done, but as of so far my first opinion of over priced and just ehhh stands lol. The only reason I got it was to run the FMK flow meter set up it has to monitor my new rollermat and UV light.

 

[Wasabi]

Make sure your WiFi isn’t 5ghz it’s the 2.4 one. Other wise trident wouldn’t be able to connect to it.

 

[Ranjib]

.local is a domain that relies on bonjour/mdns type technology. Put another way, that address may not work depending upon your wifi configuration (or home networking) and the device types (some windows device may not resolve that address).

A good way to bypass this is to find out the local IP of the controller from your wifi controller. I use comcast and can use the comcast wifi gateway (or xfinity) app to find out the exact IP of individual device. Google wifi and most other wifi routers also provide a way to get this information. Once you have the IP you can use it to access the controller interface from any device connected in the same network. In short, find out the IP and use it instead of the .local name.

 

[MarineREEFpassion]

Make sure your WiFi isn’t 5ghz it’s the 2.4 one. Other wise trident wouldn’t be able to connect to it.

Yeah I did that. I luckily got a good step by step email reply back from Neptune that. Thanks all for the help and advise.

 

[merseb]

You can find your Apex IP via fusion Under Network Setup.

From the icon, the gears icon, after expension the wifi icone and is there.

 

[Clownfishy]

I have found the easiest way to resolve issues connecting locally is to login into your router and reserve an IP address for the apex (based on its MAC address). You can find your apex wifi MAC address with apps such as Fing which discovers all devices on your home wifi.

You then just put the ip address in your browser when you are connected to your home wifi and you are straight into your apex.

Hope that helps.

 

[rhostam]

I honestly don’t think I made it that far lol. The only name option it gave me was in the app when it asked where the tank is, i,e living room or dining room I think it had as default. Other than that no. And I tried the two names in the many many times I went through that step when trying to do the whole,” Apex.local/whatever name.local and nothing.

Thanks. It wasn't clear in the setup that the tank name would also be used to create the portal URL. TBH I probably missed that.

So, by default it is APEX.LOCAL. If you named yours something like, OFFICE REEF, then the URL would be OFFICE_REEF.LOCAL.

 

[Daniel@R2R Verified Admin]

Helpful thread! Thanks!

 

[DrMMI]

Thanks. It wasn't clear in the setup that the tank name would also be used to create the portal URL. TBH I probably missed that.

So, by default it is APEX.LOCAL. If you named yours something like, OFFICE REEF, then the URL would be OFFICE_REEF.LOCAL.

My apex disconnected from my wifi and I've been trying for an hour to get it back online. Apex.local wasn't working because I had named my apex "home" so I needed to use home.local. Thank you for this!

 

[mcola78]

I am now dealing with this same issue. I am trying to find my name but when I type in the options I think it is, this doesn't work. Per Tastee OP, I cant even get to that screen to find my name. Any other suggestions? Thanks

 

[DrMMI]

I am now dealing with this same issue. I am trying to find my name but when I type in the options I think it is, this doesn't work. Per Tastee OP, I cant even get to that screen to find my name. Any other suggestions? Thanks

It should be the name in your apex list