Apex lost connection?

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ps2cho

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so I keep getting a heartbeat saying my apex is offline.

It's hard wired into router and light is flashing on port and the Jr unit has a green light. I rebooted but no change.

Any ideas?
 
so I keep getting a heartbeat saying my apex is offline.

It's hard wired into router and light is flashing on port and the Jr unit has a green light. I rebooted but no change.

Any ideas?
Check and see if it is set for DHCP instead of static. Basically you want the apex to be able to search for a new IP if the apex needs to. If there is still an issue start a support ticket with Neptune Apex, the are fast to get back.
 
Log into the old dashboard if it will let you. Also, turning DHCP off and assigning a static IP is the best option.
 

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