Apex lost connection?

[ps2cho]

so I keep getting a heartbeat saying my apex is offline.

It's hard wired into router and light is flashing on port and the Jr unit has a green light. I rebooted but no change.

Any ideas?

 

[jsker]

so I keep getting a heartbeat saying my apex is offline.

It's hard wired into router and light is flashing on port and the Jr unit has a green light. I rebooted but no change.

Any ideas?

Check and see if it is set for DHCP instead of static. Basically you want the apex to be able to search for a new IP if the apex needs to. If there is still an issue start a support ticket with Neptune Apex, the are fast to get back.

 

[ps2cho]

Is there any way to do this without a display unit as mine is dead.

 

[fishyguy7]

Log into the old dashboard if it will let you. Also, turning DHCP off and assigning a static IP is the best option.