Apex Neptune EB832

[Devin330x]

Does anyone know if Apex has fixed the notorious power supply issues for the EB832? Is the EB8 a better option if I’m able to get my hands on one since they’re discontinued? TIA

 

[vetteguy53081]

Does anyone know if Apex has fixed the notorious power supply issues for the EB832? Is the EB8 a better option if I’m able to get my hands on one since they’re discontinued? TIA

Eb8 is the old version but was also virtually trouble free

 

[Gtinnel]

I asked this same question and the answer I got was that the newer eb832 use a better PSU.

 

[tapeworm123]

I can fix these let me know if yours need a good fix.

 

[piranhaman00]

Must be new

 

[Montagne]

Does anyone know new past what date? @piranhaman00 @Gtinnel who provided that answer?

 

[Gtinnel]

Does anyone know new past what date? @piranhaman00 @Gtinnel who provided that answer?

I had read somewhere that they started using better PSU but I don’t remember the source and I don’t know around what date it would have changed. I also asked the question on a thread in Dec 2021, because I was considering ordering a new PSU to replace mine quickly if needed, and the answer I got was from @_AV (who is well known on the forum for repairing them and other electronics) is that there are some anecdotal encounters that the newest eb832 that have a UL sticker on the back may have a better meanwell PSU.

I wish I remembered the source of the more definitive answer but it’s been probably close to 1.5 years ago that I started trying to find out.

 

[tapeworm123]

Bump Shops open, just finished another one. Let me know if yours needs fixing

 

[Montagne]

I had read somewhere that they started using better PSU but I don’t remember the source and I don’t know around what date it would have changed. I also asked the question on a thread in Dec 2021, because I was considering ordering a new PSU to replace mine quickly if needed, and the answer I got was from @_AV (who is well known on the forum for repairing them and other electronics) is that there are some anecdotal encounters that the newest eb832 that have a UL sticker on the back may have a better meanwell PSU.

I wish I remembered the source of the more definitive answer but it’s been probably close to 1.5 years ago that I started trying to find out.

Well, two months ago I submitted a ticket to Neptune after not finding a way to get ahold of a person and its gone completely unacknowledged, sooo :/

 

[Gtinnel]

Well, two months ago I submitted a ticket to Neptune after not finding a way to get ahold of a person and its gone completely unacknowledged, sooo :/

I had a problem with my trident a few months ago and had to open a ticket. I had pretty good luck with getting one reply to an email each day from the open ticket, but was never able to get anyone to talk to on the phone.
That is my only experience with their customer service and I wasn’t impressed although I did at least get an answer.