Apex not connecting after ISP Provider reset modem

pledosophy · Jun 20, 2023

I have 2 apex's. Both disconnected when my ISP reset my modem.

Is there an easy way to reconnect them?

Thanks for saving me hours looking with your advice.

zoomonster · Jun 20, 2023

I used to have that issue after power outages and apex came up before modem and thought they finally fixed it. Just completely unplug all power to Apex and plug back in and it should reconnect. After that make sure your apex and modules are up to date.

Salty_Northerner · Jun 20, 2023

Yep I agree, unplug your Apex and plug it back in should cause it to reconnect. If it doesn't unplug your modem and Wi-Fi for 60 seconds. Plug in the modem until all the lights come on and then if your Wi-Fi is a separate unit plug it in until it connects and then plug in your Apex and everything should be golden.

Indymann99 · Jun 20, 2023

You need to power cycle (completely remove power to the APEX). When you plug the APEX back in it (with the router already up and running) the APEX will request a DHCP address from the router and start working. I have this issue with power outages because the ISP modem takes 10min to power up.

Salty_Northerner · Jun 20, 2023

Indymann99 said:
You need to power cycle (completely remove power to the APEX). When you plug the APEX back in it (with the router already up and running) the APEX will request a DHCP address from the router and start working. I have this issue with power outages because the ISP modem takes 10min to power up.

Actually it shouldn't even request the DHCP. Like my above posts to mentioned by unplugging your devices for 60 seconds and rebooting them in proper sequence there should be no issue with it reconnecting. It's no different than any other Wi-Fi device

zoomonster · Jun 20, 2023

Funny thing is power briefly went off like 4 times yesterday during massive thunderstorm. Never had to do anything and it always reconnected. Thats why I said make sure you are up to date on releases. I think it went away 2-3 releases ago and I have an A2 Pro.

pledosophy · Jun 26, 2023

Unplugging the APex for 5 minutes and then plugging it back in did not solve the issue.

Any other ideas?

Tuan’s Reef · Jun 26, 2023

pledosophy said:
Unplugging the APex for 5 minutes and then plugging it back in did not solve the issue.

Any other ideas?

Open a support ticket with Neptune

pledosophy · Jun 27, 2023

Tuan’s Reef said:
Open a support ticket with Neptune

Tried that last week, still waiting to hear from them. They must be busy.

Jason_MrFrags · Jun 27, 2023

Are they setup wifi or Cat5?

All_talk · Jun 27, 2023

if it's wifi... Is your router dual band (2.4 and 5g)? I believe the Apex is 2.4g only and if your bands do not have separate names some devices can get confused. My Kessil wifi dongle has this issue.

RedReefer · Jun 27, 2023

Do you have the option to hard wire the Apex to your router?

All_talk · Jun 27, 2023

RedReefer said:
Do you have the option to hard wire the Apex to your router?

Always the best option.

pledosophy · Jun 29, 2023

Well I am a dork.

Apparently Neptune got back to me right away, and I missed it. My apologies to them.

The solution was using a paperclip to reset the Apex, followed by me signing into my Apex wifi signal on my phone. Then going into my browser and typing the 172.16.0.1 to get my Apex to pop up and selecting the wifi I use. Once I found the email, it took me about 5 minutes to do both units.

Hopefully this helps someone in the future.