APEX not connecting this since yesterday night

[arthurTC]

Hi,
Not sure whether this is only happening to me. I cannot change any apex settings and all the auto function is not working appropriately. Also, it doesn't record any data since then.

Any one have the same issue?

 

[Sean Clark]

By not connecting I am assuming that you mean it is not connecting to Fusion correct?

You may need to do the old "unplug it and plug it back in" cliché.
If that doesn't work try soft reseting it with the reset button through the small hole on the bottom of the unit.

Apex's WiFi is not exactly the best. Mine will drop out randomly on occasion.

The programing still runs as written when it is disconnected.

 

[mike550]

Hi,
Not sure whether this is only happening to me. I cannot change any apex settings and all the auto function is not working appropriately. Also, it doesn't record any data since then.

Any one have the same issue?

Did you try a soft reset to reconnect to your network?

 

[arthurTC]

By not connecting I am assuming that you mean it is not connecting to Fusion correct?

You may need to do the old "unplug it and plug it back in" cliché.
If that doesn't work try soft reseting it with the reset button through the small hole on the bottom of the unit.

Apex's WiFi is not exactly the best. Mine will drop out randomly on occasion.

The programing still runs as written when it is disconnected.

Thank you Sean. This issue has solved but still the apex is not recording any data collected since last nigh.

 

[vetteguy53081]

Thank you Sean. This issue has solved but still the apex is not recording any data collected since last nigh.

Press the reset button on back of EB832 (its yellow), then unplug.
Reset the wifi to the unit then plug back in and also assure there is not a software update waiting to be downloaded. It should be on your list of Tasks on Fusion and even on top of Fusion page

 

[Sean Clark]

Thank you Sean. This issue has solved but still the apex is not recording any data collected since last nigh.

Unless your Apex was frozen somehow, it will still log everything. It may take up to 30 minutes for the data to upload to Fusion. I'll bet that it shows up presently.

 

[arthurTC]

Unless your Apex was frozen somehow, it will still log everything. It may take up to 30 minutes for the data to upload to Fusion. I'll bet that it shows up presently.

still not

 

[Sisterlimonpot]

Are you saying that you can now switch outlets from OFF/AUTO/ON. But it won't display past data in the graphs?

 

[arthurTC]

Are you saying that you can now switch outlets from OFF/AUTO/ON. But it won't display past data in the graphs?

Yes. Now everything is functioning now but just no display of new data point.

 

[arthurTC]

Press the reset button on back of EB832 (its yellow), then unplug.
Reset the wifi to the unit then plug back in and also assure there is not a software update waiting to be downloaded. It should be on your list of Tasks on Fusion and even on top of Fusion page

I believe I follow what you suggested. except the yellow reset button is really hard to press

 

[Sisterlimonpot]

Have you tried closing the fusion app completely and opening it back up? If this is through a browser then log out of and log back into fusion.

 

[Sisterlimonpot]

I believe I follow what you suggested. except the yellow reset button is really hard to press

That reset button on the eb832 is a circuit breaker. It's obvious when it's tripped.

And that wouldn't be the issue. If youre able to control outlets, your issue is probably with the server and not your apex.

 

[arthurTC]

That reset button on the eb832 is a circuit breaker. It's obvious when it's tripped.

And that wouldn't be the issue. If youre able to control outlets, your issue is probably with the server and not your apex.

I see. Guess I will just wait for a while then. At least it is now working and giving me the current readings

 

[Sisterlimonpot]

Go I to Miscellaneous (wrench) and tell me what your data log is set to.

 

[arthurTC]

Go I to Miscellaneous (wrench) and tell me what your data log is set to.

Disconnected again. Seems the connection is unstable

 

[Sisterlimonpot]

Disconnected again. Seems the connection is unstable

Do you have stable router or wifi connection?

Can you rule that out?

 

[arthurTC]

Do you have stable router or wifi connection?

Can you rule that out?

I didn't see any router/ wifi connection issue while I using it. Also, restart the router and unplug/plug back still disconnected

 

[arthurTC]

Go I to Miscellaneous (wrench) and tell me what your data log is set to.

set to 1 min now

 

[Sisterlimonpot]

set to 1 min now

See if that works... however I wouldn't recommend keeping it at 1 min. That's a lot of useless data being stored on the cloud.

 

[arthurTC]

See if that works... however I wouldn't recommend keeping it at 1 min. That's a lot of useless data being stored on the cloud.

Sure. It is not working as it continues to disconnected.... this is so frustrating