Apex settings not saving in ON position

Reefrookie733 · May 12, 2022

Hey all,
We had a power outage and my lights on my Apex will not come on as scheduled in the AUTO position. I can switch them to ON and they work fine but cannot get them to revert to their former setting coming on automatically and shutting off.

Any suggestions plz?

Wes

homer1475 · May 12, 2022

Can we see the code?

blaxsun · May 12, 2022

homer1475 said:
Can we see the code?

^This. And have you tried rebooting the Apex from Fusion?

NeptunePaul · May 12, 2022

Check your clock settings. They should be on auto clock-enabled and DST set to on. Based on your screen shot it looks like you are in Eastern timezone (-5).

Reefrookie733 · May 12, 2022

homer1475 said:
Can we see the code?

Not sure where there would be a "code". I don't see an error anywhere. All the lights are functioning correctly that I can tell.

Reefrookie733 · May 12, 2022

NeptunePaul said:
Check your clock settings. They should be on auto clock-enabled and DST set to on. Based on your screen shot it looks like you are in Eastern timezone (-5).

Do i reset that on the base unit. I do not see anywhere in the apex software to change the time.

Reefrookie733 · May 12, 2022

blaxsun said:
^This. And have you tried rebooting the Apex from Fusion?

Yes I rebooted the system 2-3 times and get the same result everytime.

NeptunePaul · May 12, 2022

Reefrookie733 said:
Do i reset that on the base unit. I do not see anywhere in the apex software to change the time.

Click on the gears, then click on the clock. Or click on the task icon, (clipboard right next to the gears) and then select clock setup.

jmichaelh7 · May 12, 2022

Exit the app and reboot it. It happens sometimes

vetteguy53081 · May 12, 2022

Agree with clock setting
Both should match

Reefrookie733 · May 12, 2022

vetteguy53081 said:
Agree with clock setting
Both should match

vette,
How do i get to this screen in my app. I went to my expand icon but I dont see the configuration button anywhere? I do have an older apex lite. Not sure that matters..

thanks

NeptunePaul · May 13, 2022

It is only possible on the Apex, not the Apex Classic or Apex Classic Lite. To access clock settings on a classic it is most easy to use your display module. Press the center button: Setup> Clock Setup> Auto Clock Enabled > Time Zone > -5> DST > Enabled. If you continue to have trouble please connect with our support team. Be sure to hyperlink this post in your ticket.

Reefrookie733 · May 13, 2022

NeptunePaul said:
It is only possible on the Apex, not the Apex Classic or Apex Classic Lite. To access clock settings on a classic it is most easy to use your display module. Press the center button: Setup> Clock Setup> Auto Clock Enabled > Time Zone > -5> DST > Enabled. If you continue to have trouble please connect with our support team. Be sure to hyperlink this post in your ticket.

Think aligning and updating the clock settings worked! Thanks all