ApexEL not turning blue to setup

[Mutton Biryani]

Hello all,

I bought a used Apex El from a trusted source locally. They say they uninstalled it from their Apex fusion.

I am having a lot of trouble setting it up. It simply will not connect to the network. I have all the instructions in Apex fusion app. It says to wait until the Apex logo turns blue on the main unit. After waiting several hours it continues to change colors. I reset it a few times holding it down for several minutes. The access to hold it down for roughly 6 minutes or until I see a blue light. I have held it down for several minutes and do not see any blue light when resetting. I have even tried unplugging and replugging the whole system in a different location. I have reset my Wi-Fi several times as well and it seems to be working fine on all other devices.

The lights on the brain continue to change and will not settle on the blue color to help me proceed with the next steps.

Anyone know what's going on? Your help is very much appreciated

Thanks

 

[SuncrestReef]

If it’s continuously cycling the colors, it may be stuck in a reboot loop. You might need to contact Neptune Support:

Contact Support

TO CONTACT NEPTUNE SYSTEMS SUPPORT, FOLLOW THESE STEPS and Fill out the To Contact Support Form: Find the the serial number of your system Via the display screen> Self Test Via Apex Fusion> Apex List/Selection Visit www.ApexFusion.com and please add "neptunesupport" with "manager...

www.neptunesystems.com

 

[Mutton Biryani]

Thanks. K sent them a ticket.

The reset button doesn't seem to work on the device. I can feel a click so I know I'm pushing it right

 

[Jonathan4848]

Were you able to figure this out? I’m having the same issue

 

[Carlosmc151]

Same