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Aqua illumination customer service

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Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

totion

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I recently purchased a hanging kit for my Hydra 52. I got the ext kit, not the single module kit. I went to Lowe's and came up with a way to make mounting plates to make it work. I was a little over zealous while tightening a nylon lock nut to the cable holder bolt in the kit. I broke off the threads.

I called their customer service, and not only are they replacing it for free, they are sending an entire single module hanging kit to me. You just can't beat that!
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

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