Aqua Illumination - Nero 3 Date/Time Change randomly

[Staplesofficewar]

There is another post about "MXM may cause issues with your date & time settings " Here. Within that post, there is some discussion of Nero pumps resetting time to 1970 or some other random time.

New post as it happens without MXM. I have a Nero 3 I got used from here and have been struggling with it the last few weeks. I came home one day and my tank was dark. Looking into the issue the "tank" in Mobius was set to 3AM someday in 1970. I reset the time, but it did it again the next day. Taking some advice from the above post, I moved it to a separate tank in Mobius to be sure the pump was causing it. Sure enough, next day the pump was set back to 1970 and running at some unknown speed - almost like a fallback or failure speed. Very slow and almost no circulation. I have tried power cycles, soft reset and hard factory reset. It continues to happen almost daily. The last time I did a hard reset and didn't reload the existing profile. I created a new one. This worked for about 3 days, but this morning it was back to failure mode.

Anyone else having this issue?

 

[Stealthreefer]

Is there a possibility of power loss in that time?
I don't know if those have a battery in the controller, if it does it may need replacing.

 

[exnisstech]

Hmm I didn't even know you could set a date with Nero's. I have 4 Nero 5s and never noticed but I use the AI app because mobius and I don't get along.

 

[Staplesofficewar]

@Stealthreefer - good question - I have never taken the controller apart. There has been no power issues either.

@exnisstech - not sure on the AI app, but it has a device time you set in Mobius. I suppose I could move it back to AI and see if the issue goes away though. If I leave it in a tank group with my Prime, the whole setup defaults back to that time and messes up the lights too

 

[thefeds]

Yep, my Nero3 does the same thing...my nano is next to my desk, so I hear the pump spin up and down...a few times now I will hear it running at 70%, or I will just check, and sure enough the time is way off. Sometimes I have to click "set to current time" a few times. I have had to completely unplug and replug for it to set the right time, thus resuming my schedule. Have it for about 7 months now and only thing I have done to it is give a vinegar bath once because it was seizing up.

 

[Staplesofficewar]

Interestingly it hasnt done it in a week now. It was once a day for a while

 

[murraycamp1]

This is happening to me - has done it for 3 days now, about a week after I added my Nero 3. Is there an AI rep on R2R?

 

[ryanjohn1]

This is happening to me - has done it for 3 days now, about a week after I added my Nero 3. Is there an AI rep on R2R?

Is there an update for it? Have you checked

 

[jsker]

Interesting, sounds like a software issue.

Has anyone, updated their firmware before this started happened? or after this happened?

 

[murraycamp1]

Is there an update for it? Have you checked

No update - I checked first thing.

 

[murraycamp1]

Interesting, sounds like a software issue.

Has anyone, updated their firmware before this started happened? or after this happened?

I opened a ticket with AI and will update.

 

[Staplesofficewar]

Ai took care of me and sent me a new unit after a few tries to fix it. Hope you get good treatment too.

 

[Gavin Noy]

Has anyone managed to resolve this issue. I am now having the same problem.

 

[Staplesofficewar]

The replaced Nero 3 is still good. I have another prime 16HD that changes its time daily. Current ticket with support.

 

[LucentFish]

im getting this issue now with a new nero 5, and it is messing up the time of my 2 hydra 32's. From posts iv sent the nero 5 into a new tank profile: AI Jail. Im using the AI app.

 

[Staplesofficewar]

I dont think it matters which app. Modbus or AI... the device is doing it. If your nero 5 does it in its own group, then its the issue. You've don what they recommend. Contact AI support and they should send you a new one.

I just got my new Prime and all is well. I put them all back in the same group and good to go!