aquaforest micro e 10ml. bottles underfilled.

mike werner · Mar 29, 2018

I recently purchased a bottle of af micro e from brs.when I opened the box and held it up.i noticed it was a third full.i took a 5ml syringe and sucked out the contents.it only contained 3 ml solution.i contacted brs and they sent me a new bottle the next week.when I received the new bottle it also had 3ml solution.contacted brs again and they sent me another bottle the following week.same issue with it.between the 3 bottles they only contained 9ml of micro e.i did purchase the 10ml amino mix with the first order and it did contain a full 10 ml.
i'm a huge fan of af and my tanks have NEVER looked better sense starting the 1-2-3 system.not sure what happened with the micro e but just wanted users to be on the look out for this issue.it may not be isolated to just the micro e.

Anirban · Mar 29, 2018

@Aquaforest any idea whats going on here???

mike werner · Apr 5, 2018

ive tried several different ways to contact af about this.i'm guessing they don't care about quality control or me.really sucks!thought they were better than this.

Perry · Apr 5, 2018

mike werner said:
ive tried several different ways to contact af about this.i'm guessing they don't care about quality control or me.really sucks!thought they were better than this.

Hi Mike,
Keep rocking AF, I will also do my best to help. AF is based in Poland, and utilizes distribution partner in US to aid in customer support. I am here to assist you. Tagging @sever10 to be aware of this thread/situation. PM me if you feel that your situation is not taken care of. I have tagged Poland, this way they are in the loop. Thank you! Cheers

Perry · Apr 5, 2018

As a FYI,
BRS will also make claim, this will create awareness with AF US, which in turn will alert the AF team in Poland. Thank you for the feedback, and I personally apologize for any delay. Cheers

mike werner · Apr 8, 2018

Perry said:
Hi Mike,
Keep rocking AF, I will also do my best to help. AF is based in Poland, and utilizes distribution partner in US to aid in customer support. I am here to assist you. Tagging @sever10 to be aware of this thread/situation. PM me if you feel that your situation is not taken care of. I have tagged Poland, this way they are in the loop. Thank you! Cheers

I will.it's to good of a product not to.i just wish I would get some kind of reply sense I need to order a new one very soon.if not I guess I will have to order the 50ml.size.it's not like I won't use it .I just hope I don't get 17ml in that one.

Aquaforest · Apr 9, 2018

Hello,
Please contact us via PM or email: [email protected] with your address details and we will send you new Micro E.
It never happened that's why we are surprised about this situation but we will check it and fix immediately.

Best regards,
Aquaforest

B-SMOOTH · Jun 18, 2018

Aquaforest said:
Hello,
Please contact us via PM or email: [email protected] with your address details and we will send you new Micro E.
It never happened that's why we are surprised about this situation but we will check it and fix immediately.

Best regards,
Aquaforest

@Aquaforest @Perry
Hello,
I just received my bottle from BRS, and I've got the same issue. The bottle is only about half way filled.

Perry · Jun 19, 2018

Hi Guys,
I am no longer affiliated with the previous distribution company, I am only friends with AF in Poland

The distribution has been picked up Coralvue. After this amazing product line was dumped, I decided to move on. At this point, AF/Coralvue is handling support for US, so I will also tag my friend @sever10 from Poland to be aware. I am still lurking, but at this point I have many other summer chores around the house, so I apologize for being evasive on the boards! Kind regards to all you loyal AF users!!! Cheers